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WTF is up with my Service (Sprint) :(

Discussion in 'GENERAL Wireless Discussion' started by DarkMazda, Oct 15, 2002.

  1. DarkMazda

    DarkMazda New Member

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    I have a plan of 2000 minutes anytime and 2000 minutes off peak (night)

    but for some reason, all of the minutes from the anytime is taken! Even though i use the phone at like 11PM-2AM-3AM.. Whats wrong with this? Hmmm Cuz it says I've been using 1800 minutes of my anytime and 20 minutes of my night time.. this is pretty f**ked up ... can anyone help?? Sprint Tech!?

    Thanks

    DM
     
  2. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    that is an interesting problem and it must be a glitch with your account. you should call Customer Care to take care of that problem.
     
  3. DarkMazda

    DarkMazda New Member

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    yah.... i will be doing that soon [​IMG]
     
  4. JBird

    JBird Junior Member
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    How are you checking your minute usage, *4 or on the web? you know *4...


    "your minute usage estimate might not be accurate if you use Vision, have a shared minute plan, use your phone as a wireless modem. If you use your phone between the hours of 12:00PM and 11:59AM, or on any days ending with Y."

    I NEVER trust sprint to track my usage. Too bad all the newer phones just seem to have #'s in recent calls. My TP 2100 would tell me a call length. I know the a500 and 5150 don't do this. Do any other newer sprint phones show call length? thanks
     
  5. SprintTechRep

    SprintTechRep Senior Member
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    Hi, are you on a the promotional 2000 minute plan with share a phone? If you are on the family share deal w optional night minutes, there is actually a system problem. No matter what minutes you use, it will take it out of your daytime minute when you check your usage. But when you get your actual bill, it will reflect the correct usage amount for nights and weekends. You are not actually getting charged overage or anything. But at the same time, you will not be able to keep track of your usage due to the system error. Everything should sort itself out when your bill generates. I would tell you to give me your info so i could look into the problem. But i quit sprint a week ago [​IMG] If you arent on the shared minutes plan, call cust care and file a trouble ticket, or a clarify ticket. Let me know what happens. And if you get stuck at a dead end with your problem. Then post here, and I will ask my sprint buddies to look into it. Goodluck!
     
  6. Missila

    Missila New Member

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    "Former Sprint Rep"...... music to my ears!!! I posted this question on another thread.. perhaps you can help!!

    Ok.. I've been reading through all these posts, and if I wasn't already.... I'm sold on the Sanyo 4900. I'm (long overdue) upgrading from my dinosaur of a phone ..Samsung 3500.

    First question: Do any other service providers (other than sprint) provide service for the Sanyo 4900?

    Second..: Has anyone else had problems with promised "credits" or "rebates" from Sprint upon completion of your contract term? I was told I would recieve a $100 credit upon completion of my 2 yr. agreement (and this was verified again in Aug). I called in tonight (after shopping phones!) to activate that credit/rebate, and was told "Oh, we don't do that anymore". What the hell? What kind of customer service is that?

    Now I'm torn b/c I love the 4900 along w/ all the "vision" features. In order to get the phone and all those great features... am I gonna have to suck it up, lose my promised credit, and stick with Sprint?
    Thanks! This is a great resource!!
    p.s.- they've got some great plans coming out tomorrow.......one price, unlimited night/wknd, and unlimited pcs vision.
    Thanks so much![​IMG][​IMG]
     
  7. SprintTechRep

    SprintTechRep Senior Member
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    Hi,
    First off, id like to say that you are making a wise choice in phone selection with the 4900. Just so i know what you are talking about. Are you referring to the technology assurance 2 year contract thing? If you were signed up for it correctly from the start, they have to honor it. But just to avoid confusion, Did you get any instant rebates when you originally signed up with sprint? Sprint has so many promotions, i kinda lose track sometimes. And i just wanna make sure you didnt actually take advantage of another offer and thought you would still get back a credit after 2 years.

    My advice, call customer service back. Then ask to be transfered to the RETENTION DEPARTMENT. (he..he [​IMG] This works 99.9% of the time)
    and say this: *note* be polite but sound upset and dissappointed at the same time

    "When first signed up for sprint, The salesman offered me a technology assurance rebate if i signed up for a 2 year agreement. He said I would get a rebate/credit towards a new handset to keep up with cell phone technology. I agreed to the terms, and now that my contract has ended, I am told I will not be getting any credit for a new handset. My current phone performs very poorly, and the only way I will stay with sprint is if they honor our original agreement. If not, I believe T-mobile is giving away free phones for new customers."

    Let me know what happens. Email me at sprint_technician@yahoo.com or post here.
     
  8. dsiddiqui

    dsiddiqui New Member

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    Sprint Rep,

    Is it also true that the Sprint PCS retention department also can negotiate "custom" phone plans? I have a friend who's relative got 1,000 anytime minutes, free nights and weekends, insurance and even some web usage for $45/month?!? That would be a saving of over $35/month. Let me know if this is true from your experience. Thanks.
     
  9. Missila

    Missila New Member

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    Thanks so much for your reply!!
    I actually spoke with a representative earlier this morning... and was able to make them honor their promise. I mentioned that I felt I might need to speak with a supervisor, if possible.. but perhaps he'd be able to help me. I went on to explain my situation and he agreed that (right or wrong) I was promised a credit upon completion of my agreement and therefore he was going to help me make that happen. I must say... after being highly pi**ed off last night... I was as equally impressed with Victor this morning. We'll see if it all follows through when I visit the PCS store tonight to purchase my phone and new vision plan! ;-)
    Thanks again.... and to all of you on this site.. keep up the great discussion. This has been SUCH an infomative and helpful site. I'm really excited about my decision to go w/ the Sanyo, and I'll be sure to update you all after I've had a chance to figure it all out. The fact that they provide you w/ an instuctional CDrom is a blast! No doubt I'll be spending my camping trip this weekend.. programming, DLing.. figuring out my new toy! lol
    Take care~ Meliss
     
  10. BL

    BL Member

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    >>The fact that they provide you w/ an instuctional CDrom is a blast! No doubt I'll be spending my camping trip this weekend...<<

    Hahahahahahahahahahahahahahahahaha! Instructional CD Rom?
    Hahahahahaha. You mean that extra long commercial for Vision?

    If you want something instructional, you will need to visit the Sanyo
    website to get the 190-page actual manual for the phone.
     
  11. SprintTechRep

    SprintTechRep Senior Member
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    dsid,
    I cant really comment on custom plans. The retention department completely does their own thing. And they dont communicate any info to the retail level. I have read a lot of post on this forum about customers getting great deals on retention. But in reality, I have never met a single sprint customer on retention deals. But since I am technically considered a regular consumer. Maybe I will give that department a call . He..he
     
  12. Missila

    Missila New Member

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    Hi again!!
    Well.. I bought the Sanyo4900.. and one of Sprint's new plans... $55/500+unlimited pm/wkend and unlimited web. Happy with my choice overall!!

    However.... I'm unable to create/change my username/password for PCS Vision. I called and spoke w/ a "Vision specialist"... she seemed as lost as me! lol Anyway... she said there was a "planned outage" that was supposed to last until 4am this morning (today) and this was part of the problem. I asked if they ever made their customers aware of these "planned outages"... she said she didn't think so. I find that to be a strange business practice! (ofcourse I'm sure there is some logical reason)

    So... any advice? I want to call in to check the status of things, but I'm also a bit leery of this $3 fee I keep seeing mentioned for actually speaking with a Rep. Considering "Claire" does little more than tell you exactly what you can read on the web and is not able to troubleshoot..... not such a great deal.

    So.. I'm getting a bit frustrated. I'd like to be able to take advantage of these new features I've signed on / and am now paying for! I was able to send a few emails (but never received any of the replies that were sent)... but now attempting to access any email/short message related page (on my phone) is prompting me for a password.... one which the website is not offering me "vision settings & preferences" in order change! Ugh.....round and round.
    Suggestions?
    Thanks again.......
    p.s.- all that aside, that phone is great!
     
  13. larry

    larry Sprint loyalist and former mod
    Senior Member

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    Location:
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    T-Mobile
    There is no $3 charge and never was any $3 charge to talk to a rep unless you were on a clear pay account. Sprint has now even removed that. It's a shame that so many people had to blow that $3 charge way out or proportion. They fooled a lot of regular customers into thinking that everyone was going to be charged.
     
  14. Missila

    Missila New Member

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    oh good! that's a relief.. good to know. ;-)
    Thanks for the info!

    p.s.- for any one else in my boat here... I found out today that Sprint is having any issue with users who have recently signed on for PCS Vision account and already had an existing email account @sprintpcs.com (yup, had one). Because their system is not able to distinguish the difference between your email name and your user name..... no email is going through. I was told they are doing a "nationwide sweep" this weekend. They will be deleting your existing email account and replacing it w/ your default username@sprintpcs.com. This will allow us to create/change password and access PCS Vision info online. Until then I cannot use my email... from pc or phone.
    Once this change is made (and no, they will not notify you of this) you can then go back and change your username back to whatever your email was before...... that is of course if someone else hasn't snatched it up in the meantime!
    Doesn't Sprint have any type od email newsletter or something where they could post this type of info? It tool me 3 different calls.... talking to a "Vision Speacialist" each time before finally figuring out what the problem was!!![​IMG]
     
  15. SqueakyWheel

    SqueakyWheel New Member

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    Tip Numero UNO Document Document Document. Sprint has consistent had a bad case of the: "Ooops! Did we forget to do that?"

    We changed our plans a number of months ago and the "Technology Assurance Plan" at that time was supposed to provide a credit of $100.00 toward a new phone after one year of service in the required two year plan. They conviently forgot to even put the plan in place and instead had the 1 year Advantage Agreement entered twice. (Guess in somebodies mind that's the same thing.)

    Anyway if you go with any contract that requires a commitment from you to get some benefit from Sprint you'd best get it in writing or do massive screen captures as you go.

    This was not the first time the've screwed up my account so I was not surprised but we'll see what happens at the end of the two year plan.

    We are with Sprint for only one reason - they are still the cheapest way for us to meet our particular cell phone needs. They are by no means the best in service (Customer service, Account service, Web service (Site is constantly screwed up.) and basic cell service.)

    Advice would be to any newcomer - extract an agreement from a local Sprint store that you can cancel the plan at no cost within 10 days - Then use the daylights of the service at ALL your hangouts especially home an office. It is not uncommon for Sprint to have black holes in the coverage in the middle of residential areas - they don't consider that a problem at all. Also check your common routes for holes in coverage - you may be in for some rude surprises. Don't hesistate to cancel or compare companies - this industry needs some severe shaking up and we the customers have to speak up or get stepped on.
     

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