I needed my faulty phone to be replaced. I go last Wednesday. The "Tech" needed to replace the "corn-chip" (aka long fake) nails. Very unprofessional, all while telling me "You shouldn't mess with your phone" because I turned location off. So, they had to order me a "new" a920. I told her I've been happy with the service and she goes "That's surprising, coverage during a merger sucks. I was with ATT before and it was worthless." Nice way to say Sprint's coverage sucks! I go back today. They keep asking me "did you break your phone?". I told them to check the damn service request, as it was getting rediculous. So I get the new phone (much more solid). I ask about a phone book transfer, "Umm....well that will take over one hour or so". It takes a freaking minute! There were OVER 9 employees there, several doing nothing. They told me their only tech (nail girl) was really behind. Sad, but Verizon looks very professional, and Cingular seems very friendly compared to Sprint. Oh...and every employee used Nextel! This is a former Sprint PCS store too. I'm writing corporate. I just don't think the corporate climate isn't anywhere near the professional level of Verizon or even Cingular!