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Workaround for forwarded call pass-through to voicemail?

Discussion in 'GENERAL Wireless Discussion' started by TriBandit, Dec 2, 2002.

  1. TriBandit

    TriBandit New Member

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    Anybody know how to make Cingular (NYC) voicemail accept calls that reach the Cingular (GSM) phone after having been forwarded from a Verizon wireline phone? I just bought three T68i Sony Ericssons for my small NYC company, switching from Sprint PCS to Cingular. Our habit is to forward our Verizon wireline office phones to our cellphones when we are outside the office. That way we can receive business calls on the cellphone wherever we are, and if we don't answer, the call goes to the cellphone voicemail. Cellphone voicemail is the only voicemail we have. This has worked perfectly with Sprint PCS for three years. Upon switching to Cingular, however we discover that Cingular's voicemail will not pick up forwarded calls. Instead of getting our personal messages, the caller hears "Please enter the 10-digit mailbox number you are calling." Of course the caller does not know that number, as they dialed our '212' Verizon wireline office number! Cingular service people were great on the phone and worked real hard on this with us and with the reseller (Harvard) who sold us the service. Everybody says the situation is ridiculous and unbelievable, but they say that regrettably, they have no solution, at least not so far. We have heard that it may have to do with the provider of the voicemail system (Cingular uses Octel/Avaya, SprintPCS uses Comverse)...we have heard that it may be because Cingular is still new here and Verizon has not yet programmed its switches to 'recognize' the new Cingular exchanges (??)...and we have heard that it may have to do with the fact that SprintPCS is 'digital' while Cingular is "GSM," and that this in some way limits functionality. What's clear is that at Cingular in NYC at present, calls reaching voicemail must arrive in a 'certain way' involving relay from the Cingular cellphone. If the celllphone does not answer and the call is re-routed directly to Cingular voicemail from its ORIGINAL source (a Verizon switch, for example) it doesn't work as intended. Looks like we will have to buy third-party voicemail and reprogram our Cingular phones to send voicemessages there instead: $$$! Anybody have any ideas?
     

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