Wish Me Luck, LOL

I have to agree. On a couple of situations, I have got told different information by different reps. I hate that with a passion because I don't know who to believe. I prefer to talk to certain kinds of CSRs. I won't go into specifics on which ones but the reason is because I believe that certain kind of people always seem to have the bad attitude when working in CS.

I never had a problem with VZW CS. They always talked to me with the nicest voice, talked to me like I was a friend, etc, evertime. When I called VZW to close my account, the lady was really nice about it and in a sympathetic voice asked me if there was anything wrong with my service and I told them no, but that I have other reasons, etc. She was really nice about it.

I cancelled my VZW account two days ago and I already got an email about viewing my last bill online. I was like dang. When I had service with VZW they never got my bill done that quick. Maybe it's because my final bill is $349. LOL It's not a problem, but I was just surprised on how quick they final bill was ready.

 

Damn Verizon Wireless! LOL, my plan to sell my phones to help pay the final bill is now dead in the water. Verizon Wireless will not release the ESN numbers on my phones until my final bill is paid, which completely blocks my original plan to sell my phones to help pay the final bill. UURRGG!

Now they're just going to have to wait for my money.

 

I have the ESN numbers for both of my phones, however, those two ESN numbers are still tied to my old VZW account. The problem is VZW will NOT release the ESN numbers from the account until the final bill is paid which like I said puts a complete stop to my original plan of selling the phones to pay the final bill. In other words my phones cannot be activated on another account until my final bill is paid. They claim it is suppose to be a security precaution for my account so the new owner of the phones won't run up a big bill on my account. I told them to put in a dummy ESN so I can sell my phones to help pay my bill and they won't do it. Dam bastards.

 

I was so pissed off, I told the bimbo on the phone that "Verizon won't see a dime until I can sell my phones" then I hung up on her.

 

Yeah I did check. When I called in to close my account, they were talking to me about the final bill. I told them specifically what my plan was and they were like "oh, ok, that's fine". Verizon definitely didn't handle it very well, I should've been informed about this policy before hand when the subject was brought up.

Well, I just got off the phone with financial services at VZW. I told them that I would have to wait unti late December or Early January when I get my financial aid for school for Winter Quarter to pay my bill. The lady was being extremely nice since I never been late with my bill when I had service and that I called way early about this matter which to them shows that I am being honest about my situation and that I am not trying to skip out on the bill. So far so good, everything seems to be on a good level. I just hope it stays that way.

 

I thought about that, but I am not sure if I could get the full amount needed by both phones. That's a gamble that I won't take. VZW will just have to wait.