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Wireless Call Control/Email Extender

Discussion in 'Northeastern US Wireless Forum' started by CTL, Oct 15, 2002.

  1. CTL

    CTL New Member

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    http://www.ctlinc.com

    CTL Inc.

    CTL Announces Availability of VoiceSupport for Windows 2000 Unified Messaging Solutions with Wireless Access



    Shelton, CT – September 26, 2002: CTL, a world leading provider of unified messaging systems, today launched the next generation of its product line, VoiceSupport for Windows 2000, for small and medium-sized businesses worldwide. Also available is CTL's new Wireless Email Extender, allowing users access to their corporate email, and Wireless Unified Inbox, enabling mobile users access to their corporate voice, fax and email messages from their mobile phone.

    "Today's announcement accentuates CTL's commitment to offer next generation applications for the unified messaging market," said Scott Marks, President of CTL. "Windows 2000 provides us with better Internet application development, security and scalability which we need to get more out of our telephony applications. It has enabled us to add wireless applications to our portfolio of products, which expands our market beyond the traditional voice messaging marketplace."

    "CTL is focused on helping corporate messaging users become more efficient while out of the office. We basically extend the user workstation to their mobile device so they can get real-time corporate information including email, voice mail, faxes, personal contact list, tasks and calendar information."

    Windows 2000

    The VoiceSupport product line migrated from Windows NT to Windows 2000. VoiceSupport Windows 2000 uses the same proven CTL software code on an INTEL Pentium 4 platform. The Windows 2000 operating system offers better remote administration without having to use a third party remote software application. Windows 2000 will also allow future product releases to integrate exciting new features including more wireless applications.

    Wireless Email Extender

    Whether a company has Microsoft Exchange/Outlook or Lotus Notes, the Wireless Email Extender software allows wireless users to interact with their exact same email INBOX that resides in their office. They can reply, forward, save and delete each email message. All of this is done in real-time; there is no need to synchronize data on the device. Email messages are updated on the user's mailbox immediately, so both the wireless device and the inbox on the corporate workstation are updated simultaneously.


    The Wireless Email Extender also allows users access to their personal Contacts, Tasks and Calendar. Wireless devices can search for specific contacts in their contact folder to get valuable information, such as telephone, fax, mobile numbers and email addresses. Access to their Tasks allows users to view important tasks that are scheduled. Calendar access allows users to check or edit appointments in their calendar.

    "Corporations like the fact that they don't have to purchase expensive wireless devices with large monthly fees to get the same service we provide with Wireless Email Extender," said Tony Poccia, CTL's Director of Channel Sales. "And the business traveler enjoys needing only one device, their mobile phone, and not having to carry additional gadgets like PDAs and laptops."

    Wireless Unified Inbox

    The Wireless Unified Inbox connects corporate email clients and their voice messaging system with their wireless device so users can access their corporate voice, fax and email messages when out of the office.

    "CTL's Wireless Unified Inbox goes one step further than the Wireless Email Extender, it extends the corporate unified messaging (voice and fax in addition to email) system to the wireless device," said Ed Hansen, Director of Product Development for CTL.

    Users with long email messages can have the unified messaging system call them to play their email over the phone, using text-to-speech technology. The user now has the option of recording a reply, which is sent to the sender as an email with a .wav file attachment. Users can also have the system send them a fax or call them to play their voice messages.

    "Today, mobile phone users have mobile network voice mail on their cell phones and some also have a mobile network email address," added Hansen. "The more sophisticated user has their corporate email on their mobile phone. What the traveling businessperson really wants is their corporate email, corporate voice mail and their corporate faxes accessible from their mobile device. Basically, they want the manageability of their in-house unified messaging system with the convenience of their wireless device."

    CTL is constantly developing new features for the product while providing an easy upgrade path for current customers. Currently, CTL is offering upgrades to this new software so that companies may take advantage of these exciting new features. For additional information, please contact CTL sales at Sales@ctlinc.com.

    About CTL

    CTL supplies high quality unified messaging systems, fax servers and wireless applications through OEM's and authorized dealers worldwide. Corporate office is in Shelton, Connecticut. Interested Resellers or wireless users should contact Tony Poccia, Director of Channel Sales, 203-925-4266 x350, or at Tpoccia@ctlinc.com. CTL has over 45,000 systems installed worldwide and is ISO9001 certified. For more information on CTL, email CTL Sales at sales@ctlinc.com or visit our Web site at www.ctlinc.com.

    CTL Announces Desktop Call Control and Wireless Call Control Software for VoiceSupport Win2k Unified Messaging Systems



    Shelton, CT – October 7, 2002: CTL, a global provider of unified messaging systems for the enterprise market, announced today at the Microsoft Exchange Conference the launch of Desktop Call Control and an innovative new service, Wireless Call Control, for the VoiceSupport Win2k Unified Messaging system. Desktop Call Control allows PBX extension users to supervise their incoming extension calls from their desktop PC. Wireless Call Control provides the same functionality as Desktop Call Control, except the users control their incoming extension calls from their mobile phone.

    "Desktop Call Control and Wireless Call Control have transformed CTL from a unified messaging company to a unified communications company," said cott Marks, President of CTL. "We went from the non real-time communications of voice mail, to the real-time communications of intercepting a live call before it goes into voice mail."

    Desktop Call Control

    Desktop Call Control, an option on the VoiceSupport Win2k unified messaging system, is a local area network client software application that integrates with the business telephone system. Desktop Call Control provides each user with a screen-pop of options for every incoming call. The screen-pop shows the caller ID of the incoming call, if provided by the phone system. If the caller ID matches a telephone number in the users email Address Book, it will show the caller’s name in the screen-pop window. The user can choose to take the call, transfer it to another extension, tell the caller to hold, or send it to voice mail. Each call has a timer so if there is no response from the user, the call will default to some action, i.e. voice mail, park and page, operator, etc.

    "Desktop Call Control overcomes the limitations of the phone system extension," said Tony Poccia, CTL’s Director of Channel Sales. "It allows a user to manage multiple calls without putting the original call on hold. If a call goes to voice mail, the user has the option of retrieving the call from the voice mail system. For employees that do not have an expensive display phone, the Desktop Call Control gives them the ability to see who’s calling. These features overcome the restrictions of the phone system and make the employee more productive."

    Wireless Call Control

    Wireless Call Control, also an option on VoiceSupport Win2k, allows mobile employees the ability to control their incoming office extension calls from their mobile phone. When the user’s office extension is ringing, a wireless alert is sent to the user’s mobile phone. On their mobile handset, the user views the wireless alert with the caller’s caller ID information (if provided). The user is given a menu of options for taking the call on their mobile phone, sending it to the office voice mail, transferring it to another office extension, or transferring it to any telephone number.

    "Wireless Call Control is a ‘follow-me, find-me’ application where a caller calls one number, the business telephone number, and the user has the option of taking the call anywhere," said Ed Hansen, CTL’s Director of Product Development. "At the same time, it is centralized voice mail because the voice messages are only left on the office voice mail, not in the cell phone mailbox. The mobile professional no longer needs to give out their mobile number or check multiple voice mailboxes, since you are virtually always in the office."

    CTL is constantly developing new features for their products while providing an easy upgrade path for current customers. Presently, CTL is offering upgrades to this new software so that companies may take advantage of these exciting new features. For additional information, please contact CTL sales at Sales@ctlinc.com.

    About CTL

    CTL supplies high quality unified messaging systems, fax servers and wireless applications through OEM’s and authorized dealers worldwide. Corporate office is in Shelton, Connecticut. Interested Resellers or wireless users should contact Tony Poccia, Director of Channel Sales, 203-925-4266 x350, or at Tpoccia@ctlinc.com. CTL has over 50,000 systems installed worldwide and is ISO9001 certified. For more information on CTL, email CTL Sales at sales@ctlinc.com or visit our Web site at www.ctlinc.com.
     

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