For the past two months, I have been trying out various prepaid services, as Cingular would not add a third phone to my postpaid account under the employee-group rate code that the other two phones are presently on. I've been given various excuses as to why they would not, everything from "you have to go to a corporate store for that" or "that rate plan is no longer offered". The only thing I have been able to determine, is that based on my experience so far, most of the customer service has been less than stellar. Cingular: Tried to speak to customer service tonight and I couldn't get anyone to say anything other than "uhhhh...". And I called FOUR times! TracFone: (The lone exception.) Although their customer service is outsourced, their phones and service (on Cingular in this area) work. Early TracFone problems were remedied. Verizon: Went through 3 phones in 5 weeks, including the refurbished phone they tried to pass off as a new phone. They initially would not honor the 60-day expiration period on a $15 refill card I bought at Wal Mart (Which I eventually learned should not have been available at Wal Mart in the first place!), but they eventually did - after I complained. :rant: T-Mobile: Would not honor exp. period on card purchased (store provided erroneous information on when the one-year offer expired) but provided 6 months instead. Enough of this... Why is most customer service bad?