Background: I've used Sprint for about 5 years roughly. A few years ago, I just gave my phone to my son to use while he was away at school. Pretty simple user, mostly voice calling and texting, So no need to worry. Since then my son has moved on to another carrier. Sprint Calls, Hey Mr. Whiteout we noticed your contract is due up. How about a new phone? I says hmmmmmmmmm... after researching the now current service. Seemed very reasonable with my needs. So, I get a TREO.. i get it! All is well with the world...For about the first 24hrs of service. Short and Long of it, I have made several calls to Customer Service with regards to my phone it powers cycles, drops calls and possibly ploting world domination at this point. Now, Dejavu is setting in..I worked for Verzion Wireless for many years, So I'm very calm and collective when dealing with each agent. After all, it's not there fault.. although I'm blaming them now. I called into Sprint just to activate my OLD TIMEPORT! lol I do an ESN Swap...Call drops!!! I call right back into Support...Agent tells me he can't help me program my phone because he can't pull up my account. I said, I need to program a Moto8767 (Timeport) puts me on hold for about 5 mins..(Researching) At this point, they have been closed for about 20 mins. He gets back on the line with me. Mr. Whiteout, I'm going to have to xfer you to new billing support group. I made it very clear that they are closed since, I'm fully aware that they are CLOSED! He said, oh no I will get an agent on the line. Puts me on hold, I'M SORRY WE ARE CURRENTLY CLOSED! Now my phone is without service. On top of that, Once I do call in for support!!!! I will have to WAIT ANOTHER FEW HOURS! BEFORE MY STINKIN FEATURES WILL WORK!!!!!!!!!!! So, as you can see I'm very irritated and could throw my phone through a store window. LIke that old discount tire commercial. Thanks for letting me vent, and at this point I don't advise anyone resume service with Sprint.