I agree that the keypad is odd, but that's an easy fix. I just ordered a 3590 faceplate/keypad (regular 4 X 3 layout) and that fixed that. Other than it's not the smallest of phones I don't have anything bad to say about it. The reception on it cannot be beat! I've been using the Asian/Euro equivalent the 3510i when I've been overseas and have no complaints at all other than the fact that it's not the smallest thing around.