I've composed a letter out of frustration but was wondering where the best place to send would be. We have been with Verizon Wireless for over 5 years and we have not changed our phone in all that time. Finally this week after my phone started to crack I decided we should upgrade. I was totally dismayed to find out that the only phones we could upgrade to with out adding data where in many ways inferior to what we already had. Furthermore, we tried questioning everwhere what the data option would give us and we can't get the same answer twoce. We've come to the conclusion that the $9.99 data plan would be pretty worthless if nobody can even tell us how to use it. I've composed a nice letter stating that we are very happy with our verizon service and will sit and watch to see what they do, but eventually we are going to have to upgrade our current phones. We have suggested they offer some quality phones for non data users. At the Kiosk I stopped at they said Verizon Wireless is losing a lot of sales with this requirement. So I'm hoping with enought loss of sales and if enough people write polite nice letters of frustration, this data requirement may be dropped.