Hi, I'm doing a project for class and wanted to get everyone's thoughts on AT&T Wireless. Specifically, what do you like most about AT&T Wireless. What do you like least? If you are a current AT&T Wireless customer, why did you select the carrier? What could they do to make you happier with their service? If you are not an AT&T Wireless customer, why do you not have AT&T's service? Thanks for your thoughts - appreciate it
Had AT&T as one of my secondary carriers some years back. Never planned on making AT&T my primary carrier as I've been with Verizon and its predecessors for 17 years now and my service has been excellent with them. Several friends and family with AT&T have complained about network problems the last few years. Probably due to the iPhone. As strong as AT&T's network is in the L.A. area, Verizon and Sprint are stronger. We'll see if the iPhone on Verizon does a hatchet job on their network. At the present time, I have no need for AT&T. I am happy with the Droid X on Verizon and now that the iPhone is available for them, there really is no reason for me to switch to AT&T, now or in the future, or even to have them again as a secondary carrier. In my case, AT&T just doesn't work for me, but neither does Sprint, T-Mobile, or MetroPCS.
Recently returned to AT&T after about 6-7 years. Tried Verizon, T-Mobile and several pre-paids. What do I like about AT&T? My home is in a cellular waste land with no reliable tower coverage by any carrier. With AT&T, I got the micro cell and now have perfect coverage at home. I had also tried the T-Mobile UMA feature and was not impressed (too much latency). Also, I am an AT&T predecessor company retiree and get a pretty good discount,
I originally went with at&t (ATTWS first, then Cingular > at&t) because it was about the only option in this area at the time (2003, 2005) - at least for decent coverage away from just the main interstates. Verizon is a very recent newcomer to OKC, and Sprint was the only other carrier with pretty decent coverage around here, but their coverage varied on a regionalized basis. Was generally happy with at&t's service until about 3 years ago, when 3G was first rolled out in this area - then data service became significantly degraded, at least within the OKC metro area. It's improved again during the last six - nine months, so I am generally fairly satisfied with my day to day service at this point. The primary reason I stay with at&t is that I do like the flexibility of GSM service and their fairly decent national coverage (at least at the 2G level). The largest cons I see are the lack of a native network footprint over fairly large geographic areas - so there remains a pretty significant part of the country that is not covered by 3G service, and I question at&t's ability to expediently upgrade to 4G in those areas. Also network congestion, particularly in larger metro areas when "events" are taking place - I cannot get a data connection during an "event" every time I travel to Dallas, yet the TracFone user who typically is in our party has no issue whatsoever and is on the at&t network. What's up with that? Also, I just recently acquired my first 3G phone (SE W518a) and have found that my older 2G similar device (SE W580i) is consistently slightly faster in terms of data usage. Again - what's up with that? But all in all, those cons are now back to the point of being annoyances that are only for limited periods of time, and so far they don't offset my desire to remain with a GSM carrier.
I really don't have any negative issues with AT&T at this time. Their coverage is working out very well in my area, and their customer service has been good to me as well. I am very happy that they allowed customers to keep their unlimited smartphone data plans. I use an application called MyWi from Cydia that allows me to use my iPad with my iPhone 4's unlimited data plan, which saves me at least $25/month for the amount of data that I consume..... If AT&T ever takes away my unlimited data plan, I might not be so happy..... Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7
I left VZW for AT&T after working for VZW for a while; they summarily dismissed all of us after repeated promises over and over again about our jobs being perfectly safe. Many of us invested in VZW equipment and plans at that point, and we ended up being stuck with plans that were too expensive after they laid us off because we no longer got our 50% discount on the plans. Then VZW stated we could terminate those contracts with no ETFs as they load us off - again ANOTHER lie. So I paid the ETF and moved over to AT&T and the iPhone have never looked back.
I had AT&T Wireless/Cingular GoPhone (for primary service) some years ago. I ended up leaving them because of a balance miscalculation on my account. Instead of feeding the account (which would have been canceled anyway), I went to Verizon Wireless prepaid. A month later, I was able to get a contract and I haven't looked back. I had AT&T prepaid service as a hobby last year, but I decided to kill it because I got tired of feeding the account. I have a T-mobile account with Gold Rewards and a granfathered Alltel prepaid plan on Verizon. Both have long expiries
I hope this helps. In 1995 I started with SNET, which became Cingular, and then AT&T. I stayed with them because of the GSM standard, and it's worldwide popularity. My business takes me around the US, but also frequently to Canada, France, England, Italy, Korea, Germany, the Middle East, the Netherlands, Japan and China. And for vacations, other foreign destinations. I've found the ATT service very good in the US, and the GSM standard extremely good in other countries. Verizon is starting to move to the same GSM 4G standard with LTE, which AT&T is doing as well. At some point in the future, these two US carriers will finally be on the same standard with each other, and the rest of the world.