What am I supposed to do now?

I have spent since Sat. trying to get my new Sprint phone to work. I go to school at Ithaca College, and I went to the sprint store on fri. to sign up for service and get a phone. I noticed the unlimited vision plan and asked about hooking the phone up as a modem. I was told that it would be unlimited data transfer using it like that and that there would be good reception on the hill because there is a tower right next to the school. Well, I decided to think about it and came back to campus and called Sprint o find out if that was the truth about the data connection and the sale rep told me yes... So I went down and bought the LG 5350 and signed up for the 300 minute plan. After taking it back to college, I found I had no receptionb in my room, and only one bar on my balcony. I then walked around campus and found many places where I had no reception outdoors.

I called sprint and they had me update software over the phone and then told me to take it to the store and have them look at it. I asked again about the laptop thing and was again told the same thing. I then went to the store again....they told me there was nothign wrong with the phone, but then told me the tower next to the school hadnt been turned on yet...and would be turned on soon. The again confirmed the laptop thing and then I decided to deal with it until the tower was turned on. I spent that night (from 3 till 7:40) eiher trying to submit a question over the wesite (kept giving me an internal server error), or talking on tech support....I had to wait in total about an hour and 20 minutes on hold. The told me again about the laptop and then also told me that they didnt know when the tower was giong to be turned on, and then told me that it wasnt even their business because another company does the towers(that statement pissed me off). I was sent to retention and they sad they would pay my activatioon fee and my first month. I said fine, I would deal with it until the tower got turned on.

Today I noticed the posts about the laptop connection and found the document that talks about "excesive" data use. I called sprint to ask them about it. I calle the vision department and they told me that it was unlimited with a laptop, that that only delt with the cards... after much discusion tey siad they wouold put it into my account info that I was to have unlimited data transfer just so that I was at piece of mind that I would not get charged extra. So, right before we settled this, I dropped the call. I then waited another 45 minutes on hoold when I called back and got a customer suppoert rep who told me that there was nothign he could do. He even told me he could not add that to my info... so my time was wasted, I was lied to by the company about hte tower...and 5 tmies about the laptop connection...and ontop of all that I have decided hat as much as I love that phone, I need something that works.

My question is, should I go exchange my phone for the 4900, or should I cancel service? The treated me like I was nothing of interest and where not willing to really offer anything to me after that call got dropped....and the customer service guy told me "well, you are only 4 days old with us..." that should not matter. I am a customer. All I can say is that if I leave, I know 3 others (two sales reps included that are leaving...and when I told them this...they basically acted like they did not care. I really want the service, I love the call quality (when I get a signal) and I love the idea of the laptop connection... what should I do?


-KFB

 

I don't know. You could take it back and get the 4900 - Sanyo right? The reception on Sanyo's are a little better (from what I understand). Or, you could cancel service and go back when they have turned on the tower. I wishi I could tell you more.

 

Try out the 4900. I gets MUCH better reception than any other Sprint phone. Make sure to stay within the 14 day return policy though.

 

Buy the Sanyo 4900 at a Best Buy store and you have a 30-day trial period.
More than twice as long as Sprint's trial period.