My v400 broke while I was in Paris. Great huh! My earpriece doesn't work, but speakerphone and everything else does. Didn't drop it, etc.... it just stopped working. I'm gonna reflash everything back to spec and then take it to the nice Cingular store. I'm not a fan of the mail-in stuff, I'd rather the manager do something about it...I'm paranoid something will happen to it in the mail...then I'll get charged. So for now I'm using my backup Nokia 3200..I hate the Nokia GSM buzzing noise ugh. Well the v400 lasted about 6.5 months....more than most electronics I buy (everything electronic I buy breaks.) PS the supposed new Cingular sms/web plans suck (the voice ones aren't great either) I guess they want Verizon to be #1 again.