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VZW On-Line ESN Change Page...

Discussion in 'Verizon Wireless Forum' started by WiggyFife, Sep 22, 2005.

  1. WiggyFife

    WiggyFife still knows nothing!!!
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    Is this functionality working for any of you lately??? I have not been able to switch back to my T650 online.

    I know that i can do it over the phone via 611, but I'm just a bit concerned because I also wasn't able to do it online when I received my T650 originally.

    Thanks for the help!!!:confused:
     
  2. WirelessBeachBum

    WirelessBeachBum Soylent Green is People
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    The Treo 650 requires a data feature to be added to the account, so I don't think the webpage will automatically attach that feature.

    I'm sure it will in the future, because they want as much support functions going online.
     
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  3. zamboni77

    zamboni77 Supreme CadGuru
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    I called up and added pay as go internet...once that is on your account you can switch online to a different smartphone, but you need to have it done on the phone like the previous poster said.
     
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  4. WiggyFife

    WiggyFife still knows nothing!!!
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    I had added the Pay-Per-KB option to my account when I initially received my T650, so I would think that remains on my account indefinitely... I just don't do data, so that was my best option...
     
  5. WiggyFife

    WiggyFife still knows nothing!!!
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    Since you've added that plan, have you tried switching between phones via the online ESN page???
     
  6. zamboni77

    zamboni77 Supreme CadGuru
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    no but they sent me a refurb and it had the paperwork stating that I had to call to activate it, but then they told me I could have done it online. Could have anything to do with the after affects of katrina- I also hear all cell phone networks are maxed out down south because of Rita- read it at treocentral.com
    I wouldn't think they would charge you. Problem is if I do a reset sometimes the verizon wireless text doesn't appear next to the signal strength and I have to reprogram it.
     
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  7. WirelessBeachBum

    WirelessBeachBum Soylent Green is People
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    When you change to the vcast phone (assuming you have an 8100 from your avatar) the codes are removed and changed to enable vcast.
     
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  8. WiggyFife

    WiggyFife still knows nothing!!!
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    I guess maybe... But I did check my online acct, & it still showed the same PPK packsge code as when I first activated my T650. I don't use VCast...
     
  9. M in LA

    M in LA Mobile 28 Years Plus
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    I remember not being able to use the online ESN change when I switched out my Samsung A790 phone a while back. From what other posters said, this is one of those times when you need to call in. Make sure they don't tack on some "Call-in ESN Change" charge like they've started to do lately. After all there is no way you can use the OLAM ESN change with your Treo650.
     
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  10. WiggyFife

    WiggyFife still knows nothing!!!
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    I switched back to my T650 over the phone & stumped the guy w/ this ?. He wasn't aware of why there is any problems on-line...
     
  11. RJB

    RJB Gold Senior Member
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    I know this might be old news but if you are trying to activate and older phone that does not have E911 capabilites then it will not work.
     
  12. WiggyFife

    WiggyFife still knows nothing!!!
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    yeah... I think I'm good on that one buddy!!!:D
     
  13. twopiece

    twopiece D'oh!!
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    I'm still steaming on that one... :mad:
     
  14. M_Six

    M_Six Junior Member
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    You might not be able to do it online, but a VZW rep can do it for you. I just activated an older StarTac phone (BMW CPT8000) by adding a line, activating the free phone, and then swapping ESN's with the StarTac. The VZW rep did all the ESN swapping.
     
  15. Andy

    Andy Diamond Senior Member
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    I think reason for this is the E911 deadline for carriers...
     
  16. Andy

    Andy Diamond Senior Member
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    I didn't think that any VZW rep was even allowed to activate an old non-E911 capable phone anymore, do you think you might have gotten lucky?
     
  17. RJB

    RJB Gold Senior Member
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    I am not sure what to think about that star tac being activated because I have been told by numerous reps that the computer system will not even allow those ESN's to go through. But if it did good for you.
     
  18. M_Six

    M_Six Junior Member
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    It's possible. But when she was on the phone with VZW, she explained the situation clearly. No doubt in my mind they knew what was going on. She even told them my StarTac wasn't E911 compliant and that was the reason for the ESN swap.
     
  19. RJB

    RJB Gold Senior Member
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    Well good deal...........
     
  20. Andy

    Andy Diamond Senior Member
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    M_Six, good for you, I didn't think the system allowed for non- E911 capable phones to be activated.
     
  21. M_Six

    M_Six Junior Member
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    I bought that phone off eBay and before I bought it I called CS three separate times to confirm they'd activate that ESN. Then when I went into my local VZW agent, she said she couldn't activate it. I hit the roof and told her three different CS reps told me they would. Then she got on the phone and got it done. Guess I'll thank my lucky stars. This local agent has always been good to deal with, though.They're not a company store, so they need to hang on to their customers.

    I activated it in July. Did a more recent deadline about E911 pass since then?
     
  22. twopiece

    twopiece D'oh!!
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    I think the new regulation went into effect in June or July.

    After trying to activate my Samsung V540 with no luck, I wrote them a letter. This is the response I got:

    As long as your phone is compatible with our CDMA network, and is not locked to a particular service provider, we should be able to activate the phone. Please note that this phone will not carry any warranty through Verizon Wireless, and we will be limited in our troubleshooting capabilities with this phone.

    In order to activate your new equipment on this line, the Electronic Serial
    Number (ESN) must be changed. All wireless phones are identified by an ESN,
    which is typically found in the back of the handset, after removing your
    battery.

    Additionally, Verizon Wireless and South Korea Telecom (SKT) entered into a
    reciprocal roaming agreement that allows Verizon Wireless customers to roam on SKT's network when visiting South Korea. SKT is an 800 MHz CDMA-only provider and their network is compatible with Verizon Wireless phones. Their system covers the entire South Korean country, including but not limited.

    Now I'm gonna give them hell... :mad:
     

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