To the Moderators: If this is out of line, I apologize. But it is what I experienced, and may be helpful to others. I recently bought a used ST7868W from a common auction source, with the intent of activating it on VZN service. I contacted the local store, which I had dealt with in recent months. I had recently bought and activated a Samsung A310 (talk about lousy batteries!) for another line of service. Somewhat to my surprise, although oh so VZN like, the store was telling me they would only activate my "used" phone (customer supplied eqpmnt.) on pre-pay ! This is nuts. I had read on numerous occasions and from various sources, that activating customer supplied eqpmnt was not a problem. Cutting to the point,....I did not give up there, as I fealt this was likely a local store manager policy, and not VZN's I got through to VZN Reps. / Sales teams, at 1-800-256-4646 I was pointed here from the main 800 # given on the VZN website. They advised that activating customer supplied eqpmnt., was fine, and implied that the store should have complied. This then lead me to a Rep. in my area at 1-866-745-4679 Ext.9405 at the Pittsburgh Center, Tina. After supplying Tina with handest's ESN, the phone was activated OTA, and working in a matter of minutes. I bought the 7868 because I greatly dislike the newer phones for basic functions, and I have a host of access. for StarTac fom prior phones. The price structure, and motivations of the store reps are clearly guided by Eqpmnt sold, in addition to contracts. If you want to buy and supply your own phone, the carrier should not fight you about activation. Why not? The phone pricing and upgrade policies stink, and are all geared at locking you into a 2 yr contract, which is simply too long for many people. Processes like these are partly what makes dealing with VZN so maddening. I can't wait til the GSM boys get their network out there. After all, I've got a 1 year contract.