I had Voicestream for a year and I have to say that they are the WORST cell phone company in the world. I think after the first month of using their service I wanted to get out of my contract with them. I have had the worst customer service experiences with them and the people that answer phones who are I guess called "Customer Care" representatives sound as if they graduated from the College of Ghetto Fabulousness. Although amongst all this crappy customer service, I did stick with them for a year hoping things would get better but I was constantly overbilled. I WARN YOU TO GO OVER YOUR BILL WITH A FINE TOOTH COMB, especially if you make a lot of calls, because there will definitely be mistakes. I had to call customer service every month becuse they way over charged me each month. Even though they did credit my account each month, I still had to be on the phone with their customer service people for well over an hour each time. One time I added up the calls I made using and Excel spreadsheet and their total at the bottom of the bill was way over what I calculated using Excel. I brought this to their attention and saw they it was definitely a huge error and once again I was credited but I was robbed of my time once again. One final thing that I must say which is why I am posting this message is that I know of no other cell phone company which takes away your mintues for using your HOME phone to call into your cell phone for checking your messages on your mobil phone. One month as an experiment I only used my home phone to check my messages on my mobil phone and when I got my bill, sure enough I was deducted mintues from the total amount of my whenever minutues. When I called Voicestream about this... They couldn't understand this either... I spoke to several people including a Supervisor and could not get an explanation. They made out a ticket for this issue but of course I never was contacted with any kind of explanation. It was then I threw in the towel with that company. I just wanted my year to go by as quickly as possible. I also had an issue where I had a layover at an airport and people were trying to call me but I didn't answer my phone because I didn't really want to chat and each time my phone rang and went to voicemail I was charged for roaming. When I got my bill I had over 10 strings of entries for about .49 each for each time the phone went to voicemail because I didn't pick up. When I called Voicestream about this problem I was told that I should have turned off my phone and yes even when you don't pick up your phone and it goes to voicemail you are still charged for roaming. Could someone please explain this???? How crazy is this???? I now have NEXTEL now and they are what a cell phone company should be. I haven't had any problems with them at all and their customer service people return calls and even answer your problems in a timely manor. I am posting this this message because hopefully someone who is interested in getting a cell phone service will read this and take heed and get any other service but Voicestream unless they like horror movies.