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Voice Mail notification

Discussion in 'T-Mobile Forum' started by M in LA, Oct 20, 2004.

  1. M in LA

    M in LA Mobile 28 Years Plus
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    Does T-Mobile specifically use text messaging to notify customers about a new voicemail? I normally use my T-Mo phone for outcalls, so I hadn't received a VM until last night. It was a text message telling me to dial "123" because I have a "new" message waiting. Is this the only way to receive VM notifications? :confused:
     
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  2. budney

    budney Resident Headbanger
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    Yes, that is the normal way T-Mobile dose VM. IMHO they need to change it. :)
     
  3. M in LA

    M in LA Mobile 28 Years Plus
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    Thanks for the answer, and I agree with you big time!! :metoo:
     
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  4. mpallo

    mpallo Junior Member
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    This topic has been discussed at great depth over at Howard Forums. I am part of a very large group who is trying to get this changed.

    http://www.howardforums.com/showthr...2&highlight=+voicemail++notification++tmobile

    The folks down in the SE market (Atlanta) who are former Powertel customers still get the MWI tape reel icon because they are on a different VM platform than the rest of the nation.

    Do your part and let them know you want MWI. Letters, emails and calling.
     
  5. EdwardP

    EdwardP Bronze Senior Member
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    I have their T-Mobile To Go service, and do not like receiving one message telling me that I have another (voicemail) message. That makes absolutely no sense!
     
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  6. Andy

    Andy Diamond Senior Member
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    It makes no sense, because what if you read the Text message telling you of the new voicemail, delete it, but don't have time to listen to your vm cause you're in a meeting or something and then totally forget about your voicemail...this has happened to me a few times while I was a T-Mo customer.
     
  7. EdwardP

    EdwardP Bronze Senior Member
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    The voicemail icon with how many voicemail messages are waiting, IMHO, is a more graceful way of informing the customer that they have such messages waiting.
     
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  8. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    So let me get this straight, instead of an MWI icon on your handset's screen you get sent a text message letting you know you have a VM? Does this take away from your bucket of text messages? That makes no sense whatsoever, wouldn't it be easier to just have the VM system send an MWI? The thought that a carrier would do this makes my brain hurt like I've eaten ice cream too fast. :googlyeye
     
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  9. mpallo

    mpallo Junior Member
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    They are not taken out of your VM bucket.
     
  10. Matt

    Matt Twin girls!
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    Evidently, there are carriers in Europe that do this as well....
     
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  11. Andy

    Andy Diamond Senior Member
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    But carriers in Europe also have other options, like sending SMS to the user when they missed a call while they had no service/phone was turned off with the number of the person who called them. :)
     
  12. bobolito

    bobolito Diamond Senior Member
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    The thing is that most T-Mobile customers are not people who go to meetings. ;) So normally, for teens that's not a problem. ;)

    [waiting for the flames to come]
     
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  13. Matt

    Matt Twin girls!
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    That's right, all TM users are 17 and under :nono: :nono: :pissed: :pissed:


    :D
     
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  14. azcellphonejunkie

    azcellphonejunkie The Cell Phone Junkie
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    Riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiight :)
     
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  15. budney

    budney Resident Headbanger
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    I wish I was 17 again. :(
     
  16. azcellphonejunkie

    azcellphonejunkie The Cell Phone Junkie
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    To get back to the real issue of this thread, the VM notification process I think is not that big of a deal. Yes it would be nice for them to have it set to only have a notification icon like Verizon, Sprint and the others, that gets deleted when you delete the voicemail.

    Bottom line: Is it annoying...yes, it is a big deal that causes me stress....no.
     
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  17. ZaphodB

    ZaphodB Signal Go Down De Hole...
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    It's annoying, true, but it's easy to get used to.

    (Am I even allowed to post in here anymore?) :p
     
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  18. Andy

    Andy Diamond Senior Member
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    LOL. :D
    What about me then?? :cool:
     
  19. EdwardP

    EdwardP Bronze Senior Member
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    There is information on another web site, mentioning a new voicemail platform next year which addresses the issue. I'm reading into that as T-Mobile will use the voicemail icon with this new platform. :)

    Why press three keys (1-2-3) for voicemail when pressing down the 1 key for a few seconds key does the same thing? Less work, same results. :D
     
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  20. mpallo

    mpallo Junior Member
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  21. EdwardP

    EdwardP Bronze Senior Member
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    The lack of that voicemail indicator is one of the things I do not like about the service, but it's nice to read that the issue is finally being addressed.
     
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  22. Matt

    Matt Twin girls!
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    Those links don't work.
     
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  23. azcellphonejunkie

    azcellphonejunkie The Cell Phone Junkie
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  24. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    So far, from what I've read, heard, seen, experienced it is the only thing about T-Mobile I don't like... my phones should be here today so I'll be able to determine if the second thing I don't like is the coverage in my home town. Their handset selection, features, rate plans, spokesperson, logo, policies, etc. are all excellent but that all means diddly if you can't actually use the service. An in-depth review of the Samsung E-315 and of coverage in Manhattan, KS will be on these forums on 11/29/2004.
     
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  25. EdwardP

    EdwardP Bronze Senior Member
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  26. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    Frankly, I thought I would hate the SMS VM notification but I don't really mind it that much. If they go to MWI great, if not, no skin off my nose.
     
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  27. mpallo

    mpallo Junior Member
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  28. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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  29. EdwardP

    EdwardP Bronze Senior Member
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    That's COMVERSE, not CONVERSE. :D

    Anyway, IF the information is true, it's good news.
     
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  30. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    I liked Converse Platform better. :D
     
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