I recently purchased a Verizon phone (Nokia 5185i) from eBay to put on my ALLTEL account. I have already acquired the MSL and the phone is unlocked, programmed, yada yada yada. I went to the ALLTEL retail store and had the PRL list updated with no problem. I mentioned to the sales clerk that the phone was previously on Verizon and that I wanted the software updated so I could add downloadable ringtones. He said I had the most current software. My software version is 550 and is dated 2000. Alltel's site says you have to have the 581 or 586 software to download ringtones so obviously there is a newer version. He told me that he had tried to update software on someone else's ex-Verizon phone and that it rendered the phone useless. Was he a moron, trying to get out of a little extra work, or is it really not possible to update the software on an unlocked ex-Verizon 5185i? Here is the software info if it will help: V 550SD1a5.nef 09/08/2000 NSD-1AW (c)NMP PRI: 504929B5 CSUM: C092 Verizon (PrimeCo-K) Any information would be greatly appreciated. I've posted this on the howardforums as well but no one really seems to know for sure.