Verizon's Roadside Assistance program

VZW's service, as well as Cingular's, Sprint's, etc. don't cover towing from accidents. They only cover tow service due to mechanical problems with the car. In other words, you aren't covered if your car simply gets stuck or has a crash. You can get roadside programs for $50 (I saw something at K-Mart) that cover everything. I feel that the non-inclusion of most towing services makes the thing the cell phone providers offer not worth it.

 

if your can not be safely driven after emergency service, a service provider will tow it to their station or 3 miles in any direction at no extra charge. that's what it says in the Roadside assistance brochure i have in front of me. I sell RA to people all the time and i have it myself. i would go for it it's only 2.95 month.

 

3 miles is not much, and like i said before they don't tow unless it's a mechanical problem (also in the brochure). I would go with AAA, Allstate, or the Roadside Assistance thing you can by as a card for $50 (I've seen it at K-Mart). Even though you're looking at about $15 more a year, you get more flexibility (covers the whole family, not just "who has the phone"), they cover all towing, and they usually tow up to 25 miles (3 miles isn't a lot if you're not close to home).

 

We filed a claim for US$100 for the cost of towing our vehicle. We received a claim number and followed all the procedures. This was in August of 2006. We filed five more times the latest being October 2007. To date we have received no check. The October 2007 filing came back with the envelope marked no such address.

During this past year a Verizon roadside marketing person called on day. We asked her about the fact that nothing had happened. Her response was that they had tired sending the check but it came back because they did not have the correct address. She said her computer did not connect to the claims computer and could not help us. However, one-week later marketing material arrived at our address. No check has ever been received.

 

That is a messed up story. I hope everything gets resolved.

 

$3.00 for single lines and $5.00 for Family Share Plan accounts
Battery Boost
Tire Service
Fuel Delivery
Lockout Service (up to $50.00)
Mechanical Adjustments
Extricating/Winching
Towing

Just call VZW Customer Service 18009220204 or #ROAD from a Verizon phone.

The Roadside Assistance website is below:


Calling Features: Roadside Assistance

 

^^^Sounds like you either work for them or you are a rep^^^

 

No, I am a Verizon customer and I have their roadside assistance....I've used it 3 times and I was satified each time. You can only use it 4 times a year though....