This is from the Alltel Site... Verizon Wireless recently completed its purchase of Alltel and work is underway to merge the two companies. During the next several months, we will upgrade the Alltel network and integrate it into Verizon Wireless’ nationwide voice and advanced broadband network to bring you the best wireless experience available and to offer you the full suite of Verizon Wireless services. At this time, no action is required on your part. Your wireless service plan, including My Circle, will remain the same. Verizon Wireless will contact you by mail prior to any changes that may impact your service when the integration is complete in your area. The following frequently asked questions (FAQs) about the Alltel-Verizon Wireless merger provide additional information for current Alltel customers in markets that will be integrated with Verizon Wireless. Alltel Web FAQs for Customers in Markets to be Integrated Network and Brand Transition Will all Alltel customers automatically become a Verizon Wireless customer? Although the legal transaction has been finalized and Verizon Wireless has legally become the owner of Alltel, it will be several months before Alltel customers become Verizon Wireless customers. Also, as part of the regulatory approval process required for this purchase, Verizon Wireless agreed to sell certain properties where both Alltel and Verizon Wireless overlap to preserve competition in those markets. As a result, Alltel customers in those areas will not be part of the merger with Verizon Wireless. Do I need to take any action now to become a Verizon Wireless customer? Customers do not need to take any action at this time. Your Alltel calling plan and features, including My Circle, will remain the same through the transition period. Verizon Wireless will contact you in advance, by mail, if and when you need to take any action. When will I become a Verizon Wireless customer? For markets that will become part of Verizon Wireless, there will be a transition period of several months before the name of the business is changed to Verizon Wireless and customers are moved, in phases, to the Verizon Wireless network and billing system. During the transition period, you will continue with your current Alltel calling plan, including My Circle, and receive a bill that says "Alltel." When the transition is complete in your area, you will become a Verizon Wireless customer and receive a bill that says "Verizon Wireless." Additional calling plan options may be offered to you at the end of your contract period. Since both Alltel and Verizon Wireless use CDMA networks, why is a transition period necessary? The transition involves integrating the networks to make available the full suite of Verizon Wireless services, and a billing system conversion. Will my coverage and call quality be the same after I become a Verizon Wireless customer? For customers in markets that will become part of Verizon Wireless, coverage and call quality will be enhanced over the next several months and customers will be able to take advantage of Verizon Wireless' expansive, most reliable nationwide voice and data network, including the nation's largest 3G network. Will my customer agreement remain in effect through the transition period? Yes, Alltel customer agreements will remain in effect for the term specified and for the services specified. Can I switch to Verizon Wireless now instead of waiting until the transition period is over? Alltel customers who switch before the transition is complete will become new Verizon Wireless customers with new customer agreements. Alltel customers who wish to switch before the transition is complete will make a standard application for Verizon Wireless service and be subject to Alltel applicable terms and conditions, including early termination fees. By switching, you will gain access to Verizon Wireless price plans and the company's full suite of services such as VZ Navigator, V CAST Music, IN calling to other Verizon Wireless customers without using your minutes. How can I determine if I will be able to switch to Verizon Wireless during the transition period? Alltel customers are able to verify if they can switch to Verizon Wireless service during the transition period by visiting Cell Phones, Cell Phone Plans, Cell Phone Accessories - Verizon Wireless. Select Plans>Keep Your Number and then enter your mobile telephone number to determine if service is available in your area now. Will I pay an early termination fee if I don't want Verizon Wireless service and switch to another carrier? Since Alltel customer agreements will remain in effect for the term specified, customers who choose to cancel their agreement and move to another carrier will pay an ETF. Does Verizon Wireless plan to continue Lifeline credits? Yes, VZW plans to continue participating in the program and will continue to provide the Lifeline credits. Phones/Handsets Will my current wireless device continue to work during the Verizon Wireless conversion? Alltel customers may continue to use their current wireless devices with existing Alltel services. Will I need to purchase a new wireless device after the conversion? In most cases, no. Most Alltel customers' wireless devices will work on the Verizon Wireless network after conversion. Based on wireless device testing to date, a small percentage of Alltel customers (less than 1 percent) may need to replace their wireless devices for use on the Verizon Wireless network after the conversion. These are older wireless devices that do not contain the chipset required to receive over-the-air software changes to enable the wireless device to work on the Verizon Wireless network. Customers who want to take advantage of Verizon Wireless data services, such as VZ Navigator, V CAST and others, or choose to migrate early to Verizon Wireless will need to purchase a Verizon Wireless device. Will my device insurance remain in effect? Your wireless device insurance will remain the same until the conversion to Verizon Wireless. You will receive information about the insurance program prior to the conversion and be advised if you need to take action. Will I be able to keep my phone number when I become a Verizon Wireless customer? Yes. Will I be able to keep my prepay account? Your prepay phone will continue to work through the transition. When customers in your area are migrated to Verizon Wireless, you may want to take advantage of the company's INpulse service which is prepaid and offers IN calling to other Verizon Wireless customers without using your minutes. When the transition is complete, former Alltel customers will have IN calling to some 80 million Verizon Wireless customers. Verizon Wireless Services Will Verizon Wireless offer My Circle? My Circle will continue to be available to Alltel customers while they are on an Alltel price plan. At this time, Verizon Wireless is evaluating whether a similar plan will be offered to new and existing Verizon Wireless customers. When will I have IN calling with Verizon Wireless customers? IN calling, which lets you talk with other Verizon Wireless customers without using your plan minutes, will be available to customers who switch to a Verizon Wireless calling plan before the conversion. When the conversion is complete, former Alltel customers will have IN calling to some 80 million Verizon Wireless customers. How do I get VZ Navigator, V CAST Music and other cool services from Verizon Wireless? To take advantage of the full suite of Verizon Wireless services, including VZ Navigator, V CAST Music and other data services, you will need to select a Verizon Wireless device and price plan. Stores Will Alltel stores remain open? Alltel stores will remain open during the transition period. As part of our ongoing effort to offer the best service, Verizon Wireless continually reviews store locations to ensure they are in optimal locations. Store signage will change to Verizon Wireless in phases, as markets transition through the billing conversion. Can I visit a Verizon Wireless store now to purchase a new wireless device? Only customers who want to switch their service to Verizon Wireless now and are in markets where both Alltel and Verizon Wireless currently operate are able to purchase a new wireless device at Verizon Wireless stores. Other Alltel customers would need to visit an Alltel store and purchase a new Alltel device, however, access to the full suite of Verizon Wireless services requires a Verizon Wireless device. Can I visit a Verizon Wireless store to get my wireless device serviced or pay my bill? No. Alltel customers should continue to visit Alltel stores to have their devices serviced. Payment options for Alltel customers will remain the same. Customers may pay their bill via Alltel's My Account, #PAY or by calling 800-255-8351 or *611. Customer Service and Information How do I contact customer service? Alltel customers should continue to call Alltel customer service at 800-255-8351 or *611. When customers are migrated to Verizon Wireless, they will receive a bill from Verizon Wireless which will include a number for customer service. What benefits will I receive as a Verizon Wireless customer? As a Verizon Wireless customer, you will enjoy service on the nation's most reliable wireless voice and data network, IN calling, the New Every Two device credit after two years on a qualified price plan and the company's Worry Free Guarantee. To find out about the full array of Verizon Wireless products and services, visit Cell Phones, Cell Phone Plans, Cell Phone Accessories - Verizon Wireless.