Who is the Grand Poobah of Verizon Wireless and what is his mailing address? Why? Because I'm ticked off with Verizon is why. About a month ago, I started looking at household expenses and my Verizon bill was getting pretty big. It's just me and my daughter and the bill was well over $100 a month for just two basic phones. To make life more interesting, my daughter wanted a smartphone. I set the daughter to the task of investigating other carriers and their options. I also called Verizon and explained that I was looking at other carriers and wanted to see if they had any competitive options. No options at all. They told me that what I had was a good as it could get. So we switched. Went to T-Mobile and bought a couple phones and signed up for their no contract service which is saving me about $50 a month even with my daughter's smart phone. A few days later, I called Verizon to make sure that everything was okay and shut down with my old service. The guy on the phone asked why I had left so I told him. Immediately, he offers me plans that are competitive with T-Mobile. Dude, a day late and a dollar short. A few days later, I get a phone call from Verizon trying to bring me back into the fold with a slightly better deal. This whole situation really frosts me. They had a loyal customer for over 20 years and would do nothing to retain me as a customer but they pull out all the stops to try to get me to come back AFTER I've gone to the expense of buying new phones. So, simply put, I want to write to the Grand Poobah of Verizon Wireless to let him know that his sales department really dropped the ball.