Verizon CS Impresses...Again

You actually have to be there to understand why the reps might seem this way.

Some of you might say you've worked in retail but you'll NEVER understand how wireless retail can eat away at your patience. US wireless customers are spoiled... to be blessed out every 10 minutes isn't healthy. The reps get NOTHING by helping you out. When the rules are bent the customer wants to shatter them.

Anyways I could go on forever...

 

I can understand that they get their patience tried and tried again, but, that's no reason to act as if I owe them something, or make me practically beg to get their attention and assistance.

 

jayc,

it is very true that dealing with the public in general is not easy. It is an art to get the balance right. Some clients are arrogant, rude jerks, the problem is when those of us with patients and who are polite get mistreated by CS. I never meet rudeness with same, it escalates the situation not solves it. And no problem gets solved.

Because of the time and volume of my relationships with BAMS, then VZW over the past many years I have seen a move away from real polite problem solvers toward superficial, cursory, fake courtesy that also deteriorates as soon as they hit a "bump" in the conversation.

Even to the closing speech, like "did I provide you with excellent service," etc., (even after they were rude and uninformed). If warranted I will POLITELY say no you did not help me, if that is the case. And recently it is more and more.