i have a friend who calls me frequently on a verizon cell phone and obviously he is on a verizon wireless plan. calls are from the georgetown area of washington dc. and wickford rhode island. 50% of the time the quality of the calls is marginal and the phone service just cuts out frequently. i have read that verizon service is good...but i sure don't think so. could it be that if the phone was upgraded to another phone - one considered "the best" that call quality would improve? thanks.