Would love your opinions. I switched to Verizon a few months ago and up until yesterday have been ecstatically happy with the reception quality over AT&T who I had for many years. Yesterday at work (major metro area, no problems with signal strength), My phone is sitting on my desk (where it usually does) and was unusally quiet all day. I get home and at about 8pm the phone starts beeping saying I have 4 new voice mails but doesn't show any newly received calls. Turns out I missed 4, possibly more, calls yesterday from at least 9am on, 1 was VERY important. My office is 25 miles from my home, and my home is in a more rural area, not full strength signal usually but just down a bar or two and always digital. So I call customer support last night from my home(who's says my problem is their problem). They do some troubleshooting and tell me it looks like a tower problem. They couldn't get calls to me either, but I can dial anywhere, no problem. The guy had me put the phone in analog only and that was the only time it received a call. They tell me they will log a trouble ticket and get back to me today. I tell them I'm on the road tomorrow (today) and need to make sure the phone works. They tell me that's the best they can do. So I'm traveling today and figure I will check voice mail FREQUENTLY only to find out that some how last night my voice mail got turned off. I call them and they tell me how to turn it back on but don't know how it got disabled (don't know how many more calls I missed now..). Then I ask for a status of the problem I reported. They tell me it will be at least 12 hours for a technician to even start working on the problem and that it could be 3 or 4 days before they get back to me!! So I'm not going to have access to incoming calls for almost a week? I also ask why the phone when at work AND at home doesn't work if it's a tower problem as I would think there is more than 1 tower involved within that distance. They can't answer. I asked to speak to a manager who basically just told me too bad that's the way it is and it will be several days before you will have service again. What is this? I did have a friend try my phone while I was traveling today and it seemed to ring right away. I got back to my home and called it and the FIRST time it rang. I waited a minute and tried it again and now all subsequent calls don't ring on the phone. Very strange. I'm VERY UPSET with the fact that my problem IS NOT their problem and that they must have so many problems that it takes 24 hours (from the time I originally called) to even get someone to start working on this! Not receiving incoming calls is a pretty serious problem (that's their business isn't it?) Only conincidence is that I recently purchased the larger battery for my phone (V60i). Can't imagine this would be causing this but it's a data point. Any thoughts, ideas or comments? Should I just tell Verizon to take their contract and shove it or am I 'stuck' with them. I do have my cell # on all my new business material and would have to eat the cost of all that printing as well. I really thought Verizon had better service than this. I find this highly unnacceptable and their responses were deplorable and disconnected depending on who you talked to. Are they really this bad all the time?