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Verizon activation fees

Discussion in 'Northeastern US Wireless Forum' started by InjunJim, Feb 22, 2005.

  1. InjunJim

    InjunJim Junior Member
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    Does anyone know if I would need to pay activation fees if I renewed a two-line Verizon Family Share contract? I have "New Every Two" credit for a new phone for the primary line & I want to get a new phone for the second line, as well. Thanks.
     
  2. wgray8231

    wgray8231 I don't work here.
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    When I went in to upgrade to a vx6000 from my old Kyocera, the guy at the store waived mine. Maybe because I didn't waste his time trying to pick out a phone. That was the day before Thanksgiving and my boss let us all go home early. When I told that to the guy at the store, he almost put the activation fee back on.
     
  3. charlyee

    charlyee Ultimate Insanity
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    Verizon has never charged me activation fee for contract renewal. As far as I know there is no activation fee involved if all you are doing is renewing your contract and getting new phones.

    Anybody else have a different experience?
     
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  4. twopiece

    twopiece D'oh!!
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    The activation fee only applies to new subscribers.

    If anyone paid for a renewal, they got hosed.
     
  5. wgray8231

    wgray8231 I don't work here.
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    Are you sure about this? For a definite answer, we could ask VZW, but would they give a straight answer on something like that....

    I'll make sure not to pay any activation fees from now on.
     
  6. charlyee

    charlyee Ultimate Insanity
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    That was my understanding also from VZW, unless something has changed since last November.
     
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  7. Jodi

    Jodi Keep on swimming...
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    We've never had to pay activation fees for renewals...think about this logically. IF the line is already active (from the previous contract) and it's never gone inactive, why would you have to reactivate an active line?

    I agree...if someone from VZW told me this, I'd find it pretty laughable myself...
     
  8. wgray8231

    wgray8231 I don't work here.
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    The guy in the store has to activate your phone (program for use). Sounds like a legitimate charge to me considering the other charges businesses in general get away with. I took my wife's car to the shop to get a specific part replaced. I even showed them proof of the error code the OBD was giving. They still charged me $99 for diagnosis. The didn't fix anything other than what I told them to fix in the first place. It probably only took them 20 minutes total.
     
  9. InjunJim

    InjunJim Junior Member
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    Yeah, but it doesn't have to be the guy in the store who activates the phone. If I bought it online at the Verizon site, I could activate it myself by logging into My Account. Would I still get assessed an activation fee? This may all be moot for me since I'm going to go see a family member who works at the Verizon store. :browani:
     
  10. AnthroMatt

    AnthroMatt Big Meanie
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    In Ohio Verizon usually charges $15-$20 for hanset upgrades for existing customers. Then again they also charge something on the order of $15 to transfer a phonebook too.

    Verizon loves to nickel and dime their customers in the OH/MI market.
     
  11. Sonoma

    Sonoma New Member

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    I work for verizon. Activation fees are a one time fee. You never pay them on Contract Renewals, or anything else. If you switch a phone from a sub account to another sub account there will be a charge, but a credit as well. The phone book transfer is 10 bucks, the reason they gave us..the untis that do it are very expensive. I wave that fee about 99% of the time unless the customer is being cheap. Oh and one more thing, the ne2 credit is UP TO $100 depending on the phone, is depending on how much you will get off. anything will a mail in rebate that makes the phone after rebate less than $100 you will get the remaning off not the $100 if that makes any since. Its not the rep that charges activation its the billing system, and we all use the same billing system, so if you got charged an activatin fee, i do beileve that phrase that comes to mind is "you got hosed"
     
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  12. InjunJim

    InjunJim Junior Member
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    I can confirm this. Just picked up two Samsung 670's and a new contract last night. No activation fees for contract renewal. Looks like they never stop working -- for most of us, anyway. Woo hoo.
     
  13. wgray8231

    wgray8231 I don't work here.
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    I can understand the charge for phonebook transfer. Do VZW stores have the capability to transfer phonebooks on phones they don't carry for customers that port?

    I don't remember, but if my current contract is for 1 year, can I still get NE2 after I've had my current phone 2 years or did I need to sign a 2 year contract?
     
  14. twopiece

    twopiece D'oh!!
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    As far as I know you have to be in a 2 year contract to be eligible for NE2. I was told from someone in a 1 year contract that VZ offers $50.00 off if you sign another 1 year but have to confirm this.
     
  15. AnthroMatt

    AnthroMatt Big Meanie
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    NE2 is only for 24 month contracts. YOu must sign one to start and another to get the NE2 credit. That's why I like to call NE2 a "4 year" contract.

    As for the phonebook transfer fee...I can see maybe a $5 charge at most. Sprint charges nothing for transfers. Sprint will even print off your entire phonebook for you if you ask them too. Verizon already has the necessary equipment to do the transfer so I think it should just be a courtesy for signing a new contract. Oh well. Anyone can always go to Radio Shack and get SnapSync for $30 and do it themselves.
     
  16. charlyee

    charlyee Ultimate Insanity
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    Actually our local VZW has never charged me for a phonebook transfer, even when I went through 3 phones in under 1 week. So I think they reserve the right to waive the fees if they choose to and it depends on the individual.
     
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  17. AnthroMatt

    AnthroMatt Big Meanie
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    I am sure they can waive the fee. Here all the stores have big signs/flyers posted with the phonebook transfer charge on them.
     
  18. wgray8231

    wgray8231 I don't work here.
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    I like to stick to the 1 yr contracts anyway. I can get a new phone more often if needed.
     
  19. Airb330

    Airb330 Silver Senior Member
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    I didn't pay anything extra to upgrade to the 8900, which I returned. The dealer I went to was very understanding and nice, and hoped Cingular would work better. My local corp Verizon store never charged me for phonebook transfers, but they almost always charge my friends...even on a contract! renewel/upgrade/replacement. That is rediculous! They knew better than to try that crap with me. All the nice people at that store are gone...
     
  20. Jodi

    Jodi Keep on swimming...
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    We didn't get charged either for transferring our phonebooks when we got our NE2 phones. It took about 15 minutes for each phone and we were on our way!
     
  21. twopiece

    twopiece D'oh!!
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    The stores here are the same way. The price list right on the top counter.
     

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