A little history: I'm on the Verizon AC plan. I have the Motorola v120c phone (which I love, I think). Question #1: If someone calls me and wants to leave a message (text), they are told (by a simulated voice) that they can leave a voice message or that pressing #1 will leave a text message (Call Home, I think), pressing #2 will leave another message (Call work) or they can press numbers 3 through 7 for other messages. Well, testing this out, I pressed #3...checked my cell phone, and that's exactly what I got...a #3!!! What are the numbers #3 through 7 used for? And when I set up my mailbox, I was told (via directions from Verizon) to "speak with a smile in my voice, yada yada yada....but then, after my message, this other voice (Vera, I call her) comes on with HER message. Am I doing something wrong here??