Update: My Sprint PCS Problem

I called tech support at Sprint and spoke to a very knowleadable rep named Terrell and I told him my problem and he told me that a Sprint tech. was sent out to my neighborhood to check my problem.

He said that the tech's phone passed two test phone calls and it failed at least one call. He said that the tech. still needs to check out with a laptop by plugging in his phone and seeing how good of reading the phone gets while on the Sprint PCS nationwide network. He said the tech. will check in our neighborhood and around our area and around the tower.

He said to call back on Monday or Tuesday at the latest and see how the progress is going.

He also noted on our account that if the problem isn't resolved or resolved to our satisfaction then we would either a) get the $300 ETF waived or worse case scenario we would have to pay $150 (half of the fee).

So I will post a update next week once I hear what happened and let everyone know the outcome.

 

Yeah me too.

There was supposed to be a tower put up last December (the 4th to be exact according to Sprint), but it still isn't up. The other tower that is supposed to be put up won't be up until March at the earliest (but the tech said that it would probably not be until May until it is fully working).

But I am just glad that he made that note on our account regarding the ETF.

 

Yeah....that is exactly what I thought too.

 

Really? Not even tech support?

Well at least they made a note on our account.

 

I am going to call back today and see if that credit was there.

I heard him typing a message.....so hopefully he wasn't pretending to type.

 

Update:

I called Sprint today and the $300 dollars was waived. :smilebig:

We get our last bill around February 21 (3-5 days later like usual).

We can use our service up into then....but after that no.

We are going to get Verizon (two phones with a 1 year agreement on each...it is a little more....but it is worth it.)

 

Yes I am happy.

Now if Verizon works everywhere.......lol

Glad to hear you have a better plan now and that you are happy.

 

Probably....but not soon enough for us....

 

I doubled check to make sure the statement about both of our fees will be waived was on our account, and Michael said that they will be.

I also got his "site" number and he made a note on my account that he verified the information and made sure it was correct and then signed his named and his site number.

Is that good enough to make sure the two ETF's will be waived?

 

Cool.

I just didn't want my parents to get ripped off....since I have read online that it has happened to other people in the past.

 

Thanks Fire14.

We switched and ported our old cell phone numbers (both took 9 minutes total to port....the 1st one 5 minutes after fully activated, and the other one 4 minutes later).

We got two LG VX7000 phones, and America's Choice 1000 plan (2 lines: 1000 minutes two share, unlimited n&w, and unlimited in on both lines).

The phones are 100% better in our neighborhood and inside our house.

The real test will be to see if the phones suck on my campus like Verizon did in Novemeber of 2003....hopefully they won't and then we will be set.

 

Verizon includes Alltel as their roaming partner in Florida.

 

Does it tell where it includes Sprint as extended? What cities, areas, etc?

Also, where did you find the detailed PRL information?

Thanks.

 

Thanks Andy for the information and the link.

I appreciate it.

 

Thanks sstrosberg.

I hope Verizon works out for us.....