I called tech support at Sprint and spoke to a very knowleadable rep named Terrell and I told him my problem and he told me that a Sprint tech. was sent out to my neighborhood to check my problem. He said that the tech's phone passed two test phone calls and it failed at least one call. He said that the tech. still needs to check out with a laptop by plugging in his phone and seeing how good of reading the phone gets while on the Sprint PCS nationwide network. He said the tech. will check in our neighborhood and around our area and around the tower. He said to call back on Monday or Tuesday at the latest and see how the progress is going. He also noted on our account that if the problem isn't resolved or resolved to our satisfaction then we would either a) get the $300 ETF waived or worse case scenario we would have to pay $150 (half of the fee). So I will post a update next week once I hear what happened and let everyone know the outcome.