Tracfone Problem...any ideas on who to call?

I am trying to find a number to contact a "responsible" person at Tracfone. Over a month ago, I purchased a Tracfone as a gift for my grandaughter in SC. The phone, a blister packaged Nokia model, didn't work right out of the package.

It was promptly returned to Tracfone after receiving a return order number. After nearly a month of calls and excuses about "holiday delays", etc. they now maintain that they aren't returning the phone or otherwise making an adjustment. So, I am out about $40 for the phone, plus the cost of a useless 200 minute phone card and my grandaughter is rightly disappointed.

If anyone has had experience in dealing with these people, and has a number to contact that reaches a responsible person at the company, I sure would like to have it.


Thanks

 

Thanks Cryogenic. Nope, haven't heard of planet feedback.

We provided TracFone with the tracking number and the name of the individual who signed for the returned phone. Unfortunetely, to offset the "disappointment factor" from our grandaughter, we bought her a second phone when TracFone told us to "pound sand" originally. Now they say they have it and will send a replacement....but won't entertain just sending a phone card with a equivialent amount of $$ worth of minutes in lieu of an unneeded second phone.

Boy, I don't think much of TracFone -

 

You are correct. Unfortunately, I didn't notice Verizon having such in that area until after buying the TracFone. Now, seems we may end up being stuck with an extra one - maybe I'll dress it up as a VooDoo Doll and stick pins into it's screen or something.

 

Great suggestion and thanks... I have done that (through the local police dept.) with all my other older phones so I suppose a TracFone will be equally acceptable.

Regardless, I hate to let TracFone get off too easy as I think this is reflective of shady practices that need to be documented, remembered, and publicized so others can be wary of dealing with such a company.

 

Thanks Ed, I will try that. Since we bought another one when they maintained they knew nothing about the return, we don't need the second so a fair adjustment in my estimation would be to allow me to return the extra phone (unopened) in exchange for an equal amount of useage time.

Brad