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tmobile to close 7 us call centers

Discussion in 'T-Mobile Forum' started by tmobileman, Mar 22, 2012.

  1. tmobileman

    tmobileman Iphone Hater
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    Today tmobile announced that 7 usncall centers are closing in three months affecting 3300 jobs, luckily my center was not affected, but what a blow for 3300 families, regardless of how you feel about tmobile please wish these hard working folks luck in picking up the pieces.
     
    #1 tmobileman, Mar 22, 2012
  2. COtech

    COtech Bronze Senior Member
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    tmobileman,

    Were some relocations offered? Perhaps not useful if your house won't sell.

    I suppose none of the closed call centers were close enough to remaining call centers to commute?

    Presently, my wireline employer is shrinking the quantity of technicians at the retirement rate (on average).

    COtech
     
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    #2 COtech, Mar 24, 2012
  3. Jay2TheRescue

    Jay2TheRescue Resident Spamslayer
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    Honestly, I don't know why anyone runs call centers anymore. With VOIP over a broadband connection, I don't see why they can't have their entire staff telecommute from home.
     
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    #3 Jay2TheRescue, Mar 24, 2012
  4. budney

    budney Resident Headbanger
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    Always sad to hear news like this. :(

    Like the idea Jay. But I would think information security would be the biggest road block in implementing the idea.
     
    #4 budney, Mar 24, 2012
  5. Jay2TheRescue

    Jay2TheRescue Resident Spamslayer
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    Maybe have tier 2 and "managers" in a small center, but I would think that the tier 1 folks that handle the bulk of the calls don't need the highly sensitive information.
     
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    #5 Jay2TheRescue, Mar 24, 2012
  6. kjo

    kjo Bronze Senior Member
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    That sincerely bites!
    I feel so bad for the employees and their families :(

    The "bleeding" in this nation has gotta stop.
    Too much negative........
     
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    #6 kjo, Apr 20, 2012
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