Dear Wireless Users and Potential ones: I know everyone here likes to complain how much they hate there service, but there things you can do when you talk to a sales person on the phone to make sure you are taken care of properly. 1. Some companys offer rep ids if a sales rep gives you there name with one be kind enough to write it down so if they don't do there job properly the next time you call you speak to a superviser and tell them this is who you spoke to and there id. 2. Don't call after 5pm to most customer service centers. I know most of them are 24 hours, but some problems can wait till the morning because during this time the part timers are in and i guarentee if you talk to one person call back in 5 minutes you will get two different answers of course from two different people. I 3. If you have to call after five and you are dead sure this person doesn't know there ___ from there elbows ask to speak witha supervisor and if they can't find you one say you will call back at another time. Then call back later on and speak to someone else who knows what they are talking about. 4. Keep in mind that sometimes they are human too and they make mistakes so if you are placed on hold for an hour and a half dont scream and yell at them becuase that will get you know where. Your not the only one who needs help. 5. If problems due persist on the other hand contact a local store representative and explain to them the situation and have them call for you. They know what to do. Key words: Please and thank you will get you some where i once heard. Also right everything down of what that person said to you on a particular day and also patience is the key if they are patient enough with them they will be patient with you. IF you don't like who you are talking to you can be asked to placed back on hold and let someone else help you. If there any other questions feel free to ask: CellguyNy I deal with this sort of crap every day myself and at the workplace.