Welcome to Our WirelessAdvisor Community!

You are viewing our forums as a GUEST. Please join us so you can post and view all the pictures.
Registration is easy, fast and FREE!

Join Now

text message notifications of low minutes from T-Mobile

Discussion in 'T-Mobile Forum' started by gqjudy, Jul 24, 2007.

  1. gqjudy

    gqjudy New Member

    Joined:
    Jul 24, 2007
    Messages:
    2
    Likes Received:
    0
    Hi Everyone,

    I am currently in a dispute with T-Mobile, and they are pretty much accusing me of lying about a service I had been received for the first year and a half of my time with them. I had been receiving text messages from T-Mobile when my minutes were low and a single text message when I first went over. T-Mobile is insisting they do not do this. The messages stopped when I upgraded my plan. A customer service rep I have been dealing with is insisting that I must have signed up for a third-party service. I never signed up for said service -- the messages just arrived.

    Has anyone else ever received such notifications?

    Best,
    Judy
     
    #1 gqjudy, Jul 24, 2007
  2. EdwardP

    EdwardP Bronze Senior Member
    Senior Member

    Joined:
    Jul 28, 2004
    Messages:
    1,170
    Cell Tower Picture Gallery:
    3
    Likes Received:
    4
    Location:
    Boston, MA
    My Phone:
    Android
    Wireless Provider(s):
    T-Mobile (Deutsche Telekom)
    :welcome: to WirelessAdvisor!

    In the 2 1/2 years that I have been a postpaid customer of T-Mobile, I only went over the minutes twice, the first month that I had the service (January 2005) and this past April.

    In both instances, I did not receive any text message from T-Mobile that I exceeded the alloted Whenever minutes under the rate plan in effect or that the number of Whenever minutes left was low.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 EdwardP, Jul 24, 2007
  3. gqjudy

    gqjudy New Member

    Joined:
    Jul 24, 2007
    Messages:
    2
    Likes Received:
    0
    Hi EdwardP,

    Thanks for the reply. Do you have any idea of what could explain the text messaging? I know I didn't imagine it, but it would help to find someone else who had a similar experience...

    Best,
    Judy


     
    #3 gqjudy, Jul 24, 2007
  4. EdwardP

    EdwardP Bronze Senior Member
    Senior Member

    Joined:
    Jul 28, 2004
    Messages:
    1,170
    Cell Tower Picture Gallery:
    3
    Likes Received:
    4
    Location:
    Boston, MA
    My Phone:
    Android
    Wireless Provider(s):
    T-Mobile (Deutsche Telekom)
    On T-Mobile's prepaid service (T-Mobile To Go), they will send a free text message to the customer when their balance drops to a certain point.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 EdwardP, Jul 24, 2007
  5. Ellen

    Ellen Guest

    Welcome to WA Judy. :)

    I found information on tmobile.com that seems to indicate that there may be a way that you can set these alerts up on your "My TMobile" on line account management. ---> https://my.t-mobile.com/Login/?rc=&dest=http://my.t-mobile.com:80/Default.aspx

    Link to alerts on demand: Unsupported Browser

    I am a prepaid TMobile To Go user, so I don't have a way to check this out for you.

    Please let me know if the information in the link was able to help you out or not. Thanks.
     
    #5 Ellen, Jul 24, 2007
  6. Telekom

    Telekom Bronze Senior Member
    Senior Member

    Joined:
    Jun 12, 2006
    Messages:
    1,821
    Likes Received:
    34
    Location:
    Seattle, Washington USA
    My Phone:
    Nokia 5310, iPhone 3G[S]
    Wireless Provider(s):
    T-Mobile US, Fido CA, T-Mobile NL, Orange IL
    Do you live in Hawaii? That sort of notification was or is available to subscribers in Hawaii or was at one time.
     
    #6 Telekom, Jul 24, 2007
  7. beersdesign

    beersdesign New Member

    Joined:
    Jul 31, 2007
    Messages:
    6
    Likes Received:
    0
    Location:
    Georgia
    Wireless Provider(s):
    T-Mobile
    I get text messages to confirm payments and stuff - when I pay online - or when my payment is late :) - but never about low minutes. I have been with them for about 5 years so...
     
    #7 beersdesign, Jul 31, 2007
(You must log in or sign up to post here.)

Share This Page

Copyright 1997-2023 Wireless Advisor™, LLC. All rights reserved. All registered and unregistered trademarks are the property of their respective holders.
WirelessAdvisor.com is not associated by ownership or membership with any cellular, PCS or wireless service provider companies and is not meant to be an endorsement of any company or service. Some links on these pages may be paid advertising or paid affiliate programs.

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice