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T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

Discussion in 'Wireless News' started by Matt, Jun 8, 2005.

  1. Matt

    Matt Twin girls!
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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 Matt, Jun 8, 2005
  2. bobolito

    bobolito Diamond Senior Member
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    LOL! They don't get tired of reporting the same thing, don't they?
     
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    #2 bobolito, Jun 8, 2005
  3. Andy

    Andy Diamond Senior Member
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    I could care less about J.D. Power by now- I don't trust them anymore, but great article nevertheless ;)
     
    #3 Andy, Jun 8, 2005
  4. larry

    larry Sprint loyalist and former mod
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    I think once they get it in their heads a certain way it remains that way for a long time. lol
     
    #4 larry, Jun 8, 2005
  5. Andy

    Andy Diamond Senior Member
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    I agree, Larry, it does seem like it, but funny thing is a lot of people who have no clues about cellphones trust every single word they say.
     
    #5 Andy, Jun 8, 2005
  6. larry

    larry Sprint loyalist and former mod
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    Will be interesting to see what happens next year when Sprint and Nextel become one.
     
    #6 larry, Jun 8, 2005
  7. M in LA

    M in LA Mobile 28 Years Plus
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    Even if most people take these reports at their word, they eventually discover the good and bad of the carriers once they get service.
     
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    #7 M in LA, Jun 8, 2005
  8. RJB

    RJB Gold Senior Member
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    Well I guess that is how you live and learn is taking peoples advice and if it works good if not then move on.
     
    #8 RJB, Jun 8, 2005
  9. EdwardP

    EdwardP Bronze Senior Member
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    The actual press release at T-Mobile's web site.

    As I approach my one year anniversary of being a T-Mobile customer (Beginning as prepaid counts too!), I'm very pleased to read this. :)

    And Matt, thanks for the link to the PDF, I know a couple of colleagues (who also have T-Mobile) who will like reading these results.
     
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    #9 EdwardP, Jun 9, 2005
  10. Matt

    Matt Twin girls!
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    Without criticising the customer service of other providers, I think most would agree (even if they are not a customer of TM) that TM does have a reputation for pretty good CS. They are definitely better than the two other CS groups I deal with occasionally (Verizon DSL and DirecTV).

    I know TM has shortfalls (coverage being the big one but maybe now they are addressing that one) but CS is VERY important in all industries. TM has focused on an item they can use for differentiation, similar to the PCC coverage checker.
     
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    #10 Matt, Jun 9, 2005
  11. bobolito

    bobolito Diamond Senior Member
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    You are correct, Matt. Every carrier outshines others in certain aspects:

    - Verizon = Coverage
    - Sprint = Data services
    - Nextel = PTT
    - Cingular = Having the guts to raise prices!
    - T-mobile = Customer Svc.
     
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    #11 bobolito, Jun 10, 2005
  12. Matt

    Matt Twin girls!
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    Except I'm not sure that Cingular customers benefit from the item you noted ;)
     
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    #12 Matt, Jun 10, 2005
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