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T-Mobile USA blames iPhone 4S for customer defections during the Holiday:

Discussion in 'Wireless News' started by Eileen89, Feb 23, 2012.

  1. Eileen89

    Eileen89 Bronze Senior Member
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    [​IMG]

    The nation’s fourth-largest wireless carrier T-Mobile USA just reported they lost 802,000 contract customers during the holiday quarter, causing revenues to dip 3.3 percent to $20.6 billion. For comparison, the company reported 186,000 net contract customer losses in the third quarter of 2011 and 251,000 in the year-ago quarter. The Deutsche Telekom-owned carrier put the blame for such a huge decline in customers and mindshare on Apple’s iPhone 4S, which bypassed T-Mobile to launch last October on AT&T, Verizon Wireless, Sprint and regional carriers C Spire Wireless and Claro Puerto Rico, the largest Puerto Rican telecommunications services company.

    Full story here: http://9to5mac.com/2012/02/23/t-mob...n-holiday-quarter-says-4g-lte-coming-in-2013/



    Sent from my iPhone 4S using Tapatalk.
     
  2. Yugopro

    Yugopro Senior Member
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  3. Eileen89

    Eileen89 Bronze Senior Member
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    ^ It's too late for that, IMO. With AT&T being the largest GSM carrier here in the US already has a greater head start on their LTE network. T-Mobile will still be behind even when the new iPhone comes out. T-Mobile customers will not be able to take advantage of the new iPhones LTE data speeds untill mid to late 2013 if that article is correct and everything goes according to plan. Unless for a coverage issue in ones area with AT&T I see no other reason why they would choose a slower network over one that is much larger and faster. Also, no one said that T-Mobile would be getting the new LTE iPhone, therefore customers will still have to pay a higher premium for an unlocked iPhone than someone who purchases it from Apple or AT&T at a much larger discount.... Just my 2 cents. :)


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  4. ComicalMoodyDan

    ComicalMoodyDan Gold Senior Member
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    Most iPhone users couldn't care less about having the fastest data speeds. So I really don't think they will care about LTE that much, most will still be fine with 3G speeds which T-Mobile has good speed with although they need to work on 3G coverage a bit still. I'm surprised that nobody on here has brought up the fact that you can now use an iPhone 4S with Net 10 and Straight Talk via a properly programmed SIM card with them!
     
  5. Eileen89

    Eileen89 Bronze Senior Member
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    I do agree with you here in that some people might not care about data speeds, however I think a greater percentage did, which is why T-Mobile lost 802,000 contract customers during the holiday. If T-Mobile doesn't get the next iPhone I predict a lot more customers will be lost....



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  6. jakson0100

    jakson0100 Banned

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    I, along with anyone else on T-Mobile, am hoping that T-Mobile finally gets the iPhone this coming summer. If T-Mobile were to get the iPhone, their sales along with Apple's would triple almost overnight. Its funny that the iPhone is a double edged sword to T-Mobile. Its being hurt by it right now but it would also be a great weapon to bring in new customers.
     
  7. rjniles

    rjniles Member
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    T Mobile will continue to bleed customers to the point the European owners will find a way to sell it off in whole or pieces.

    The merger with ATT should have been approved.
     
  8. Yugopro

    Yugopro Senior Member
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    I think T-Mo will facilitate the use of the iphone on their network.

    I also think they would be very foolish sell, and subsidise, the iphone directly to subscribers as that would be a serious drain on their bottom line.

    I think the example of Sprint and the iphone would make any chief financial officer stay far away.

    There are thousands of iphone users on T-Mo already who basically use the 1900 PCS and the 850 roaming GSM.

    Part of the AT&T merger breakup deal was supposedly data roaming on the AT&T network.

    The new chipset for the next iphone may cover the 1700 AWS spectrum.
     
  9. Shizam76

    Shizam76 Shizam! Babyyyyy!
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    I know one person with TMobile...and his speeds are WAY faster than mine on Sprint :O
    So I don't think people are leaving for poor speeds, otherwise you would have seen 802,000 people leave Sprint for the disgusting speeds we are getting.

    On a side note, this is an HSPA+ market for TMobile. Not sure how many out there are.
     
  10. Eileen89

    Eileen89 Bronze Senior Member
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    I do see your point here, Shizam. However, even though the 4S is HSPA+ capable it is not compatible with T-Mobiles HSPA+ network. The 4S only works with AT&T's HSPA+ network. All I get on my unlocked 4S using my T-Mobile sim card are very slow EDGE speeds. I can tell you from experience that it is frustrating to go from HSPA+ to EDGE speeds, which is why I don't use my T-Mobile sim in the 4S too often.
     
  11. viewfly

    viewfly Mobile RF Advisor
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    This certainly can explain T-Mobile problems with not having the iPhone.

    Apple's iPhones were the top three most popular smartphones in the United States for all of 2011, according to comScore's 2012 Mobile Future in Focus whitepaper.

    For the full year, the iPhone 4S was the country's third most popular smartphone model, beating every other non iPhone model, even though it was only on sale for the final three months of the year. As they were on sale for the full 12 months, both the iPhone 4 and 3GS outsold the iPhone 4S. In fourth place was a single BlackBerry model, followed by the only Android device on the list: the HTC Evo 4G -- a Sprint exclusive, and the first 4G phone available in the US.
     

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  12. Shizam76

    Shizam76 Shizam! Babyyyyy!
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    Hopefully soon they start doing HSPA+ on 1900 then you won't have to keep sim swapping so much ;)
     
  13. Eileen89

    Eileen89 Bronze Senior Member
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    T-Mobile would have to match the 24% off the voice and data plan that I'm getting with AT&T before I can cut back on sim swapping. :)
     
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  14. charlyee

    charlyee Ultimate Insanity
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    The AT&T merger or the lack thereof also played a major part. Here is quote from the article IR posted "The Bellevue, Wash.-headquartered firm contemplated for far too long whether to invest big bucks into 4G LTE deployment, and it clung to a hopeful merger with AT&T to solve its capital investment issues. With that deal off the table now, the company is promising to launch 4G LTE service sometime next year, tapping $1.4 billion of its own investment, re-farmed frequencies, and extra spectrum acquired from AT&T."

    Adding to the fact that TM was clinging on to the hope of a merger for capital, after the potential merger was announced, many left TM, and the TM stores became Ghost Towns (quoting a forumite friend ;))

    PS: I have a TM SIM and an unlocked Atrix, unfortunately TM coverage is so poor around here that it doesn't help. :(

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    #14 charlyee, Feb 24, 2012
    Last edited: Feb 25, 2012
  15. Yugopro

    Yugopro Senior Member
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    Part of the AT&T agreement was for data roaming on the AT&T network.

    Today I got an email saying that after April 5, 2012 I will be limited as to the amount of data roaming I can do.

    Does that mean the AT&T data roaming starts April 5th?
     
  16. AnthroMatt

    AnthroMatt Big Meanie
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    I agree. One thing that had remained constant while TM was losing customers is that they were still making money.

    Sprint gained a few hundred thousand contract customers in Q4, but they lost nearly $1 billion, IIRC.

    That had been Sprint's pattern for a long time ($1 billion lost/qtr) but in 2011 they had trimmed to at or below $500 million/qtr. Sprint may have the iphone now, but it really is a drain on their cash flow.
     
  17. charlyee

    charlyee Ultimate Insanity
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    I agree as well. Making the network iPhone compatible but not have spend money on the massive subsidizing that Apples requires, is a very wise decision on T-Mobile's part.

    Sent from my MB860 using Tapatalk
     
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  18. Shizam76

    Shizam76 Shizam! Babyyyyy!
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    I know they are blaming the iphone 4s for Q4 customer defections. but TMobile has had alot of customer defections all year. What has been the cause of those?
     
  19. Eileen89

    Eileen89 Bronze Senior Member
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    One thing about the iPhone that I'm not sure a lot of people understand is that while the carriers do have to pay the up front cost of having the iPhone on their networks, they make it all back and then some over the two year length of the contract from all their new and returning iPhone customers. Trust me, AT&T would not have kept the iPhone all these years if they weren't making a profit off of it. I have no doubt that Sprint will benefit from the iPhone as well somewhere in the next 2 years. :)

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  20. Yugopro

    Yugopro Senior Member
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    The use of 1900 for data is to bring in all those older iphones.
    I would imagine 80-90% of all iphones ever made are still in use.
    I think that Androids do not enjoy that percentage of usability.
    T-Mo is retroactively bringing in all those old iphones and ipads. We are talking over 200 MILLION as of six months ago.
    If the new iphone will work on the 1700 AWS, T-Mo is in with roaming fees and native use for subscribers. Perhaps that data roaming income is an important factor for refarming 1900.
     
  21. Yugopro

    Yugopro Senior Member
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    The March 7th ipad release.

    Do you think the new ipad will have the chipset that supports 1700AWS?

    I think as the ipad goes, so goes the iphone.

    Perhaps this is the reason T-Mo is going to limit data roaming?
     
  22. Eileen89

    Eileen89 Bronze Senior Member
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    I doubt very highly that the new iPad is going to support this frequency band. The iPad 3 is going to be available to Verizon and AT&T's LTE network.


    Sent from my iPhone 4S using Tapatalk.
     
  23. Yugopro

    Yugopro Senior Member
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    From an earlier post.
    I suppose this could appy to the ipad.

    From extreme tech.

    If the iPhone 5 uses a Skyworks LPIA for 3G again [like in the 4S], it would probably use the Skyworks 77602 LPIA, which supports UMTS 850/900/1700/1900/2100 and CDMA 850/1700/1900/2100. Already, the iPhone 4S uses a custom unit and separate power amplifiers for HSPA+ and CDMA2000, which it shouldn’t have to. Using this unified LPIA would allow Apple a little more room to put something else on it, like an LTE power amplifier. If the next iPhone does use the above mentioned Skyworks LPIA, then it will also work on MetroPCS and Cricket’s AWS CDMA networks as well as T-Mobile’s AWS HSPA+ network.
     
  24. Eileen89

    Eileen89 Bronze Senior Member
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    I still don't see the iPad 3 supporting that band, however, we'll find out for sure either way on March 7th when Apple finally announces the iPad 3. :)


    Sent from my iPhone 4S using Tapatalk.
     
  25. Yugopro

    Yugopro Senior Member
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    Boo Hoo, no 1700aws.
     

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