T-Mobile slide continues as it loses subscribers

The mighty has fallen as the bad news day for T-Mobile continues after their quarterly earnings show yet another quarter of customer losses. A new JD Power study once again places T-Mobile in dead last.
The JD Power survey was conducted with responses from 8,047 wireless customers who are current subscribers who report having a sales transaction with their current carrier within the past six months. The study was conducted between January and June 2012. This study measures different purchase experience factors, but almost half the weighting rested on behaviors we can control in our stores – promptness, knowledge, courtesy, timeliness, and concern for the customer’s needs.
Seriously, where is this world coming to, that Sprint is now first in Purchase Experience and T-Mobile is last? This is indeed a joke, right?

 

I'm going to go on a limb here and suggest that statistically speaking any study of 8,000 subscribers out of 300,000,000 is not enough to draw any sound conclusions. Loss of customers on the other hand is a serious problem for them indeed.

 

Crazy crazy crazy..... TMobile used to always be on top on the JD Powers surveys. I guess they stopped paying them. LoL


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Based on my recent experience with T-Mobile, the slide will continue. This is not the same quality service (both in customer support and signal strength) that loyal TMO customers are accustomed to. I've been with TMO for 10 years and am going to jump ship. Their support is horrid and their signal strength in my area (89523) is non-existent and their handsets are even worse (yes, the handset is the responsibility of the handset mfg., however, TMO must take some responsibility for pushing the handset to market before it has been fully tested on the network). I'm sad to say, good-bye TMO.

 

If people are leaving due to lack of customer support, and you cut customer support employees to try to keep profitable, that doesn't sound like a winning formula. Gotta love investors pressuring to make sure they get bigger and bigger dividend checks each quarter, no matter what. I swear sometimes investors actually drive these giant businesses under...

But also from what I understand T Mobile has just sold off a lot (all?) of it's 3G towers so they could build up their 4G network... Is this just a rough point for them, or is there more to the story?