T-Mobile Customer Service

The letter below is a letter that we wrote to T Mobile and some other consumer adovocate groups. BEWARE of T Mobile - T Mobile Complaint


November 26, 2002

Dear T Mobile Customer Relations:
Fax# 505-998-3775

RE: Account in Question is
I hope this reaches the right person in management, after the time I have had with your customer service department I highly doubt that it will. Sorry for my lack of confidence but I have talked to five people in a three hour period and I have been talked down too, insulted, disrespected, called unreasonable and been given a host of other insults that do not make a person feel good.

First let me tell you about my situation. We were on a three thousand minute plan and after talking an average of 1500 minutes a month we had a very irregular month at 4800 minutes. Our bill was over 800.00 and we were just floored by the amount. Our average usage is 1500 minutes a month and our average bill is 60.00 per month. I am used to working with Verizon a more reasonable carrier that believes in long-term customer satisfaction that would have quickly rectified this problem. There are 2 disappointments in this situation; the first is the issue with the 800.00 bill and the fact that it was not taken care of. The second is the fact that I spent three hours on the phone and talked to five people only to be more frustrated than when I started the call.

At this point there is no way in any situation I would spend another dollar with T Mobile and I can tell you that I will do my best to steer anyone away from your company that I can. Your agents had a chance several times to turn this situation around and they are more concerned with getting 800.00 now than they are of long term customer loyalty and good referrals. Just to give you an example if I would have ran into this problem with Verizon they would have put me into the next largest plan and erased the overcharge within minutes. Just the fact that I had to go through what I did and be talked down to like I was should be enough to get the charge lowered or at least move us into the larger 5000 minute plan which is only 100.00 per month. The reason that I bolded the 100 is to show how unreasonable it is for us to pay over 800.00 on this account in any situation. In addition, I did argue that our average minutes were much lower and there was an irregularity with our account, I did not notice any more cell phone usage than normal on our end. The comments were that our computers are never wrong and we need to take responsibility for our situation. Most carriers for fear of fraud would have red flagged that immediately with such a high irregularity but T Mobile did not. So I question that, and in addition to the situation being wrong I am not convinced that she was even responsible for the entire 4500 minutes.

I spent three hours listening to the reasoning that we should take responsibility for our actions and read the fine print and if we were educated consumers we would pay attention to these things. Well I have heard just about enough of that and I can tell you that I will not hear it again, especially from T Mobile. I brought up the reasoning that if I loaned someone money and put in the fine print that if there was a 3 day late payment they would incur a 10,000 dollar late charge. Of course that is ridiculous but, that was not the same thing and I was being unreasonable.

Right off the bat, I offered to pay 200.00 and then move up to the higher minute plan even though we were only hitting 1500 minutes a month, at that point we would have been happy, T Mobile would have had long term customers and good referrals in the future, but that road was not taken. My wife later called the billing department and he said the account was noted that I only offered to move up to the higher plan and wanted the entire amount written off, which is a flat out lie. This does not surprise me after thinking about what I went through with all the negotiating and bickering that I went through. I also want to make it a point that I tried my hardest to get to a higher level of customer service and each time I was told that the person that I was talking with was the final word and it would go no higher. It was if they knew that I had a good argument and they were making it a point not to give me the correct numbers. I would like to go through and list the agents that I talked to in the order that it happened today.


The first manager I talked with was Hiram ID 122050, Hiram stated he was a supervisor was very unhelpful and standoffish and made it a point to let me know that he was the last and final word in T Mobile.

Mike ID 0955407, Mike stated he was a customer service rep and was the most helpful out of the bunch, he did say that my account was irregular and understood my position but was unable to help me, he handed me off to Nick. I want to make a point that Mike said that all these agents could not stop me from going higher if I requested it and that it was their responsibility to help go higher if my problem was not rectified. After this bit of information I made it a point to try my hardest to go higher in every situation and in every situation each agent except Mike and Margaret seemed very determined not to let me go any higher. Almost power hungry or something, it was strange.

Nick 0955418, Nick stated he was a supervisor, Nick was perhaps the most standoffish of the group and at one point threatened legal action against me after I had mentioned going to the media. I told him that I was under the impression that this was America and I had rights as a consumer, obviously not with Nick who seemed like he was working for the Mob not T Mobile. Nick was again very against me going up the ladder and would not hand me over to a manager or a customer service investigation department. I really tried to be reasonable with Nick but he would always push me into a confrontation instead of trying to take me higher even when it was evident he could not help me.

Margaret, 0653889 Margaret was fairly helpful and listened, she apologized for what I had went through and she handed me off to Chris. I tried to stop her saying that I had already talked to 2 other supervisors but somehow he ended up on the phone. My goal was to go higher or to get a Customer Service investigation number, which was not provided.

Chris 063922, Chris stated he was a supervisor; Chris was also very standoffish but was reasonable, he did make some attempts to negotiate with me, which I thought was odd. It again seemed like I was dealing with a used car dealership. His best offer was 400.00 and move up to the higher plan and I eventually tried to settle at 300.00 and the higher plan, which I still think is ridiculous given the circumstances. He would not take that and made it a point to say that it was going to sit on his desk and there was no way that I would ever get a better offer than that. All of these agents talked to me as if they were owners of the company and they spoke for management on almost every issue.

My wife called T Mobile a few minutes later and tried a different route in billing and she said that the agent Charlie ID 1638769 was extremely helpful. He said that the charges did seem out of the norm for her account and that we should be able to work out an agreement. He immediately gave us the Customer Service fax line that we should have been given in the first place.

In each and every instance I tried to explain to these agents that I meant business and this needed to go higher immediately. In every instance they seemed to either A, act like they did not care that I was very serious or B, they acted like I would have little satisfaction going higher and that upper management would not only share their views they would not even give me the time of day. Now that we are at this level I have to say that if that is the case, if this letter does find its way to the top and you do not care what is going on, then you will never have a great company. If all you care about is profit and not about customer service or what is reasonable then it will eventually work for the worse of your entire company.

If I was a founder of T Mobile I would honestly be very upset at the way this situation was handled and even though some of the agents intentions might have been good, no customer should ever have to go through this much crap to get to the higher level. It is obvious to me that when customer service reps and supervisors are reluctant to get higher management individuals involved that the organization has problems and they seem like they have something to hide. Whether it be their bad attitudes or something else within the company, the people that always try to keep you from going up are the ones that fear something will come out against them, or that is the way it seems to me. If I am correct we were with Voice stream and did not have this problem until we started getting a T Mobile bill in the mail, so that is another irregularity that I think needs to be investigated. I am not pointing any fingers at anyone but it does seem odd. In any case this is not exactly the right foot that you want to get off on with your new customers.

The fact of the matter is, this is a bogus charge, and even though it may be legitimate it is wrong and myself and my wife both feel like we have been screwed. I would hope that your customer service department could take a look at a situation and make a judgment call based on what makes sense. In this situation it is clear that T Mobile cares much more about money than it does service or customer satisfaction or what is right for that matter.

The point is, when your wrong your wrong and T Mobile is just wrong in this situation, in addition the way we were treated by agents and managers was also wrong. I would hope that there would be some adjustments made to make this situation right in the future. As I stated to several of the managers, we have no problems paying our bill and do not mind reasonable charges, but we will not allow a company to gouge us with unreasonable prices that are ridiculous.

BTW, the last agent Charlie gave us your fax number and stated that Chris left on the notes that I offered to move to the higher plan and write off this month?s entire bill as a proposal. That is not the case, my first offer was to move to the higher plan and pay the plan minimum for the month and I went as high as offering 300 in negotiations with him. Hmm, I wonder why he would not write down the fact that I offered 300 as payment, that is a mystery. Probably the same reason he did not want me to find my way to this fax number. I really do hope that this letter finds its way into the hands of someone that will take a look at the facts and make a fair adjustment to this account. The opportunity for long-term customer loyalty is probably lost at this point but it might be able to be saved if we could deal with someone that could make a fair decision that is right for everyone, not just T Mobile.

I also want to make a point that I have every right to go to the Better Business Bureau but I have not pursued any Customer Advocate groups at this point.

The ball is in your court.

Regards,


[address deleted by moderator]

 

Semper,

I read your entire post, but I am not exactly sure what the issue is here, so permit me to ask a few questions. BTW good idea to get the rep. IDs....

Sounds like you are on the $49.99/3000 minute regional plan (or maybe it's $59.99 for you but that doesn't matter).

You went over this month and used 4800 minutes. I'm going to assume no long distance charges, so 1500 minutes at 35 cents per minute is $525, for a total of almost $600. I guess there are other charges in there.

What are you asking for? Did you actually use all of those minutes? Are you asking to have some of those charges forgiven even though you used the minutes? Or, is the bill incorrect and you did not use the minutes? You get a detailed bill of every call so you should be able to determine that. You mention that $800 is unreasonable, but it you did actually use the phone for that amount, T-Mobile technically doesn't owe you anything.

BUT, they should work with you in some way. Offering to move up to the $100 plan for 5000 minutes is good on your part. In my opinion, you are still responsible for a chunk of those charges if you made those calls.

That doesn't justify the way you were treated. Good luck.

 

not saying you are completely in the wrong here..

but there's a reason why they have those plans.. some people talk 60 minutes a month, they go with the lower usage plans, some people talk 5000 minutes a month, they go onto a bigger plan.

when you use 4800 minutes and you are on the 3000 minutes plan.. don't you think you are responsible for additional charge of the 1800 minutes that you used OVER your plan?

picture the following analogy:

if you normally get paid 5000 dollars a month to work on average of 40 hours a week. if for some reason you worked 80 hours a week for a month, don't you think you deserve something as an employee (overtime pay, bonus or in other forms) ?

so if you overused your plan and forgot to change up to a higher plan. i think ultimately the ball is in your court. t-mobile didn't do anything wrong in that respect. now.. the way you were treated on the phone, t-mobile should probably work on that.. however, i've called t-mobile quite a few times asking about plans, phones etc and they've always been very helpful and responsive to my concerns.

hope this works out. cheers!

 

maybe he should write a complaint letter to his wife for using the phone too much?


its a contract, its not fine print... they tell you the rates in advance, part of the whole scam is that they make money off of imprudent customers who gab w/o thinking. can you say "buyer beware"???


If the minutes aren't correct thats another story. But still, thats what you should be arguing about, not this extra junk w/ the '3 days late $10000', yada yada yada.

 

I think we all agree on amount of suck that the difference in charges between a higher rate plan and going over your minutes on a lower rate plan is about a factor of 10. Unfortunately, the mobile industry incurs such massive capital expenditure to build the networks that they have to find a way to both guarantee a certain amount cash flow as well as network capacity. For cash flow, they need everyone to pay at least $40-$50 a month--none of this buy the phone and throw it in the glove compartment stuff.

What does that boil down to? Heavy charges for going over your plan. If it wasn't a big expense for going over your plan, everyone could just get the cheapie plan and there would be no guaranteed cash flow, plus the networks would be flooded. Sorry dude. It costs several billion bucks to keep these wireless networks going and T-mobile has to protect their interests. Obviously the CS could have been better in this situation of course.

To BigBroni -- I don't undestand why wireless carriers make billing so painful. Like this whole, "you have to call again when you get your next bill" stuff. The could easily save money in CS if they didn't do this garbage.

 

I guess I am going to try to reply to all of your messages at once. I could not log in under my other user name, perhaps they banned me or something.

Matt, it is a long letter but I thought it was fairly simple to figure out what we were arguing with them over. The first part of the argument was the bill total and the second part of the argument that came latter was the terrible customer service. Your right also, we are responsible legally but that does not make it right. T Mobile would make more money off of us if they would move us up the bigger plan and discount this month?s bill. I think the point I was trying to make is why would T Mobil ruin a customer relationship over 800.00 when we are sure to go to another provider and give them our future business.

I think I also read another post on how the cell company needs billions of dollars to make it and they need the money, well if that is the case then they should be more interested in me staying with the higher plan for the next five years, instead of one month at 800.00 and then we go to some other carrier. I feel for them, I really do but they choose the line of business and if they need to stick people to make it then that?s a shame. I would like to think this is one small town gentleman that they will not be able to stick. but, I have been wrong before

Also to the complaint letter to my wife - I think the argument is here that all of our other months are at 2000 minutes and we are pretty consistent with our usage. I can see going over by a few hundred minutes, but one month out of six going up 1500 minutes and 750 dollars, that is a little weird to me. I have never witnessed a cell phone bill that high and no one I have spoken to has either, except for these guys that go International and travel all the time. I am talking about normal average cell phone bills, not these guys that live on their phones and do not own a landline.

Look, I am sure T Mobile has some bright spots; they must be doing something right. If we go to the top and someone up there tells us that we have to live with it then we will probably pay it and move on. Until we get to that point and I move beyond a customer service rep that thinks he speaks for the company then I will continue this process. At that point if T Mobile does not see my point of view then it?s their loss, as I stated they might get their 800 now but it will be the last penny they receive from our bank accounts from now on. Also all of this could have been avoided by their CS department if we would have been taken seriously from the beginning; it was a massive failure on their part.

The damage has already been done, people are going to read these posts and go to the BBB and they are going to see that we have had problems. 1 person seeing these posts and being steered to another carrier is worth much more than 800.00 over the long haul. Not to mention all the friends and family members that see what we are going through and automatically note in their mind that it could happen to them.

So no matter who wins or loses with the bill this month, T Mobile ultimately loses and they have no one to blame but themselves and their structure.

 

Semper, I'm glad you got your poitn across by posting on the BBS. The reality of it is that all wirless comapnies three some of their customers like crap some of the time. Just read the threads, you'll find the same treatment by every carrier at one time or another. Educated consumers know that no company will be perfect. Your overall impact will be less than you think, IMO.

T-Mobile is still probably losing money on you as a customer since they gave you a couple of heavily discounted phones when you signed up, as all carriers do. So by giving you another $500 in forgiven bills, even if you start paying more each month, after another year, they may be still losing money off of your service.

 

I dont agree with you on this. Now more than ever consumers have a voice and the Internet just amplifies it. Negative feedback over time forms opinions in the minds of others and can ultimately make a big difference in the reputation of a company. If you go around treating your customers like crap and doing bad things it will come back to you in the long run. I am not saying that my comments here are going to ruin T Mobile. But, within a small group of people and within our small circle we have a voice and my whole point is it ends up costing T-M more than if they just would have made things right to begin with. Also you talk as if it is over, we dont move on so easily, we plan to go through other boards and other advocate groups to get our point across.

This the reason I was so surprised that most of the Customer Service reps did not immediately send us up the chain when we started talking about taking action. CS may have been trying to protect themselves but what they do not understand is as this plays out and we finally get the attention of the higher ups the whole story is going to come out. Perhaps we will get some relief and they will start seeing things our way. In any case I would imagine that the CS agents involved are going to hear about this again at some point and it wont be from us, it will be from their supervisors.


BTW, I tried to to email your contacts the ceo one looks like it went through. I will let you know if I hear back.

 

xioka,

I have been noticing your posts on all the T Mobile threads. You seem very interested in either talking T Mobile up in almost every circle or ripping apart anyone that even says anything negative.

What is your interest in T Mobile? are you an employee or a stockholder.

I think the readers can tell the difference between a poster that has an opinion and someone that has an interest in a particular carrier.

I think anyone that would come at me with that kind of intensity or spend that much time on a post either does not have a life or has a very big interest in the reputation of T Mobile.

 

yawn. that post took about 5 seconds two days ago. but yes, i did spend a lot of time responding to your other message on the other thread (but I needed a break anyway). don't worry, I'm not an agent for t-mobile, nor are most of the people who responded to you. maybe we are just people who think the way you are going off on a cell phone company (which some of us happen to be satisfied customers of) is a bit worthy of criticism. If you wrote the same thing about sprint, I'd probably agree with you about the customer service part, but still think your core argument is baseless, your logic is faulty and you are stiring up trouble because you don't want to pay what you are legally obligated to.... which is basically the same thing a lot of people have been telling you.

maybe instead of thinking there is a giant conspiracy against you, maybe start thinking about why people are disagreeing with you. You still haven't proven that t-mobile's billing is wrong, you're just trying to get out of paying a high bill.

 

Although I don't like to get into these types of discussions, I would have to say that I agree with xioka on this

Moreover, I know for a fact I don't work for T-Mobile and do not hold stock in T-Mobile, or any affiliate of Deutche Telekom for that matter.

This reminds me of the people who call/contact my work...

"I bought your product over a year ago (psst. the warranty is only 1 year from date of purchase) and just got around to opening it today and it's dead! I want a full refund!" You wouldn't think it's true, but I hear this about 2-3 times a day...i wish i was kidding. I have to tell these people "Too bad, so sad"

I think it's the but-i'm-the-customer-and-i'm-always-right attitude the buying public thinks will work for them; the idea that the big company will coddle their ignorance as a father/mother would to a young child. It's rather pathetic if you ask me...

semper: Take responsibility for you and your wife's actions; this is ridiculous...

Also. I can't help it, but when you said...

" I brought up the reasoning that if I loaned someone money and put in the fine print that if there was a 3 day late payment they would incur a 10,000 dollar late charge. Of course that is ridiculous but, that was not the same thing and I was being unreasonable. "

Big Question: Ever had a second mortgage? Get real!

 

Here's a good question. Would most of you who are disagreeing with semper feel the same way if the carrier was Sprint instead of T-Mobile? Same circumstances but Sprint instead of T-Mobile.

 

While I'm not in disagreement totally with semper, I'm not in total agreement either. I'm commenting more on the tread since I have experience with T-M, so I wouldn't talk about Sprint since I've never used them.

However, I don't think it is reasonable for someone to just assume that if they ask nicely, hundreds of dollars of charges (that seem to be legitimate will be forgiven. Even semper's offer to move up to a $100 contract only pulls T-Mobile even if they give him a $500 credit, assuming a 1-year contract extension. I doubt semper will keep T-Mobile later than that, meaning at best T-M would come out even.

My opinion doesn't change based on the carrier.

 

Hi Larry...

Honestly, speaking for myself, it's not a bias for T-mobile, but speaking for wireless in general.. I think it's pretty safe to say that we as a collective whole (W.A. members) would have generally the same opinions if he was griping about Sprint, or any other carrier for that matter.

 

yeah, again, my dealings with sprint would make me more inclined to believe his arguments about bad customer service, but that point is really superfluous to my responses to semper, before you can even talk about the quality of customer service, you need to talk about the fundamental argument of whether his bill was unfair.

any company would bill him the same, the billing process is common to all carriers, not something only t-mobile does. he claims verizon would give in to his demands... too bad he switched.


ps - xiAoka

 

Just so you know, T Mobile has said they will allow us to pay 400.00 on the bill and erase 400.00 of the charge.

There is still the issue with the customer service department which in my opinion should still be reported. I think it is normal procedure for a customer service rep to move the situation higher if he or she cannot resolve it. With this particular incident you clearly have a scenario where we were blocked from going higher. Perhaps it was the agents covering up for one another or afraid to let it go up the chain because of the consequences. Or maybe the agents were trying to prove that they could handle the situation; whatever the case as far out of control and upset as we were should have been a sign to the agents that the problem was spinning out of control. I still say that any reasonable manager that gets wind of how out of control this has become would be upset that it was allowed to go to this level. We are reasonable people and if we would have been able to speak with a reasonable decision maker immediately or shortly after we made contact we probably would have been satisfied.

The fallout of the postings on the message boards and the threats to go to the BBB and FCC are consequences to the customer service department for not handling the situation better. The fact that they still have not contacted us after the faxes and letters we have sent in signals 2 possible scenarios. #1 Either the customer service department has a serious communication breakdown and the urgency of the problem is not getting to the right people. IE, T Mobile does not have enough outlets for customers that have serious problems to get beyond the lower customer service agents and managers. This creates a huge problem for customers that have real problems that need to get past agents that think they have more power than they really do. To Mobile should have key agents that are able to discern when a problem is beyond their level and quickly pass that incident on to people that have a better chance of helping the customer. Or they should have emails or numbers that are given out by customer service agents or on websites that allow customers to bypass customer service in certain situations. This is a problem that T Mobile must deal with if they want to build a truly great company. The customer pays the bills and the customer has the money, if they are not treated well they will go somewhere else.

#2 T Mobile just doesn’t care. For whatever reason they really do not get excited about problems or they just do not follow up enough to give more attention to the customers that really have problems. Everyone knows the problems that come along with this, first the customer gets the short end of the stick and then the company starts losing customers and in the end everyone loses.

I find it hard to believe that after talking to six agents we ran into that bottom 10 percent of bad customer service agents and that with the normal law of averages we would run into some good ones if we kept calling in. If we have to go through six and we still have not ran into a good one or one that can discern when the problem is getting out of hand, then there is a problem. So the some good some bad inconsistency does not jive in this scenario. If we had talked to one or too then it would be unfair to judge, but when we talk to six and each one reviews the notes from the last there is obviously a problem.

Anyway, this will probably be my last post. It looks like we received some satisfaction and the points have been made on both sides, no reason to continue to try to change viewpoints.

 

reply to 714tmobile

I have to reply to this because you are questioning my character. First of all you dont know me and to put is in a class with customers that try to get over on people is wrong. I take offense to that. If you dont usually get involved in these discussions perhaps you should stay with what you usually do.

We pay our bills and we very rarely dispute any charges. I dont see what your anology of a customer that is trying to get something over on a company has to do with us. I dont remember the last time we disputed a bill and we always pay everything on time. I will however dispute a company that uses slimeball ethics in its business practices or the same that agree with them.

also your not biased to T Mobile or anything, you just use the user name 714tmobile. Change your user name the next time you say your unbiased it will be less embarrasing for you.

unbelievable

 

Let me show my bias since now it seems we have to. I work for a cell company and previously worked customer service for a smaller carrier.

I did not read every reply here but I think that there may be one point that is missed. When I worked customer service, I noticied that we would receive calls from the same customers each month that would all find ways of receiving credits. Many customers who spent 30-40 bucks a month on a plan, went through 10-13 free phones within a year and would average at least 10-20 bucks of credit a month. The argument that if you give me 500 dollars credit now, I will spend a thousand later is valid. However, based on previous mistakes and the amount of competition out there, companies more and more are going to less goodwill credit. Cellular companies usually don't make money on customers until after the first year contract (ever wonder why many contracts are more than a year now?). It blows that loyal customers have to "pay" for the customers that are basically getting free service, but that is the reality.
The free phone that comes with new service costs the company 50-200 dollars. It costs 200-300 dollars for each company to start service for each customer. Each call to customer service can cost the company 10-30 dollars.

I'm not accusing anyone of anything here, but I know that you guys that have had cell service for years have done the same thing I have. One day you get pissed because you have no signal for 2-4 hours. So you go on a mission to punish the company. You call them 2-3 times a day, lying about how crappy the service has been for the last six months, going on about how your car charger arrived 3 days late, and that the instructions for setting up voicemail were too confusing. If your bill ever had incorrect charges, you tell the rep about the other 20 friends you have that all had the same billing mistake and "what are you going to do to correct it?" We all have a certain responsibility for cell phone service we use, but its pretty common for us common folks to try and get as much credit as we can. It may drive rate plan prices up, but honestly, who really gives a damn?

 

Jackstar I agree there are good customer service departments in some cases and consumers that try to get over on everything. But that is not excuse for T Mobile for the way they have handled this situation.

 

semper you are correct and I think I caught myself imagining the customer service rep and not completley reading what you went thru. When I worked customer service, I began to realize how easy it was to become an abusive jerk as a rep. The reps believe they have all the power, yet they have very little of the information or knowledge of the product. Typically, customers will believe that when a 19 year old pot smoker who hates their job tells them that they cannot speak to a supervisor, that they cannot speak to one. Most reps have no clue that there is a higher department that when contacted, tends to give the customer whatever credit they want, and will release them from contract if needed.

In conclusion, I'm sure you were belittled and disrespected. The reps are trained how to follow policy. No one trains them how to understand that the voice on the other line is a real person with legitimate issues and stressors. Unfortunately, most of the reps with knowledge and understanding, made too much money per hour, were "let go" and replaced by outsourcing agents who have no direct access to the product.


....That's my unbiased opinion!

 

Finally a voice of reason. I agree completely!

 

Semper, glad to hear you were able to come to a resolution. Are you on the $99.99 plan now? Did they ask you to extend your contract?

 

Matt, actually my last post is not accurate we called into customer service and they stated that upper management was reviewing our account. So we shall see.

 

Matt, commenting on the thread that was closed down: I do heed my own advice but I think it is hypocritical for some to comment on one persons post and not on others. It was obvious that a few of the posters on that thread started personal insults and the moderators allowed it to happen.

So if you are going to close a thread down then my only beef is why allow it to get out of control in the first place. The first personal post that was left should have been jumped on by a moderator. There was obviously some ganging up and personal attacking going on in the beginning that set off the insult fest. Every person should have been told to back off that was posting, or at least to keep it clean. I can see disagreeing with someone on an issue but insulting someone’s wife, come on, that is going too far. I am not saying I am innocent I gave some shots of my own to.

Your right enough is enough, enough should have been called after about the 5th post. It was meant to bring light to a situation with T Mobile and it ended up being more about degrading each other than proving a point.

Also it was a popular thread, so when I say back by popular demand I was not talking about me; I was talking about the thread which did seem to be very popular.

 

look he's still arguing!


I don't want to talk about this anymore, except to say I thought Scandelex's last message was pretty funny.


- Xiaoka (T-mobile spy!)

 

Anyone think it's time to close this one yet or should we leave it go a little longer?

 

I agree...

 

close it!