Myself and my family have been customers of T-Mobile for five years, over the last couple of weeks i have had really bad experiences with customer service. The two gentlemen that i have spoken with have had a very unprofessional manner in the way that i was spoken to, the first time the representative was not listening to what i was saying and was raising his voice on many occasions to answer my questions. I asked to be put on with a supervisor and was told that there was not a supervisor available, he then continued to talk to me in a disrespectful and rude tone telling me that he could not solve my problems because he said the charges were legitimate, i then left my phone number so a supervisor could call me back, i waited two days ans still received no phone call. I have now recalled T-Mobile and have once again spoken to a representative who could not help me with my problems and by the end of the conversation his tone was also beginning to become disrespectful and unprofessional, i once again requested to talk to a supervisor and was told that the "system was being updated" and a supervisor was not available, i am wondering how long it will take a supervisor to call me? I cannot believe that T-Moblie has become such a nickel and dime company, i pay $230 a month for five lines on my plan and feel as a customer i should be treated with more respect.