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Switching phones...?

Discussion in 'Alltel Forum' started by zo23, Apr 19, 2006.

  1. zo23

    zo23 New Member

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    I just got a new ALLTEL razr from ebay today, and I was wondering how would I go about switching my service to this phone? Do I have to goto an Alltel store or could I do it over the phone? Thanks a ton! :D
     
  2. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    You can perform the ESN change over the phone with customer service. You will need the ESN (electronic serial number) which is located on the back of the phone underneath the battery. It is an eleven digit number (decimal) or eight digits in a combination of letters and numbers (hexidecimal.)

    Once you have this number, make sure your phone is charged and on. CS will have to walk you through programming your number into the phone after they have changed the ESN in the billing system.

    Make sure that you call CS from a phone other than the phone currently active on your account or the call will drop as soon as the ESN is changed.
     
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  3. zo23

    zo23 New Member

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    Thanks a lot.... theres one that says HEX and the other says DEC .... then theres a 10 digit number without anything... which one is the esn?
     
  4. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    Both, HEX is short for hexidecimal and DEC is short for decimal. They're the same number, just in different forms. You can use either one but Alltel generally uses the HEX version.
     
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