I'm sure something like this has already been posted, but I didn't find it, so here goes. My wife is a former Alltel customer. She's long out of her contract and doesn't want to enter a new one because we intend to get a joint plan soon. Recently her phone broke. It's still working, but we fear it will die soon as top (flip top) is barely hanging on. I ordered an Alltel phone off Ebay (another flip-top). I thought I could just swap out sim cards like my t-mobile phone, but apparently that's not the case. These phones don't have/use sim cards. Some quick googling led me to the *228 to reprogram. Sounded easy enough. I wrote down the ESN numbers from both her old phone and new phone (not sure if I'd need both or not). I dialed the *228 number from her old phone and after a few prompts it said I should dial it from the new phone. Here's the tricky part. The new phone is not on Alltel network yet, so when I dial *228 it doesn't go to the repgoramming network....instead it goes to something called "America's Network" or something like that with options to let me make a collect call. How do I get it to go to the right place and reprogram for her? Because we DO NOT want to sign a new contract at the point. Help? Suggestions?