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Discussion in 'Working or Investing in the Wireless Industry' started by Kalimotxo, Aug 19, 2005.
LOL, or maybe he waited for 12 years before getting any drycleaning done .
LOL, I kept a straight face, but all the customers in line were laughing at him. Once he left that's all the customers talked about, and I finally got a chance to laugh my a** off.
I am so glad I don't have to work with people. I just sit at a computer and design websites and my boss works with the people. I wouldn't be able to take it in English, let alone from somebody in Portuguese .
I do have stories with people I know though...
One of my teachers finally got a cell phone for the first time a year ago, and she couldnt understand why she never got any phone calls. Well, I told her she should try turining her phone on. She was like, "I can't get calls when it is off?" And I'm like... no, its off . But at least she knew her service provider was Verizon and not Motorola . I have so many friends that think their service provider is Motorola it bothers me lol.
Oh, and one time someone looked at my V600 and asked me... "Is that Analog or Digital?" I was so confused at that question he thought that *I* didn't know about cell phones. It was sad...
How about Stupid sales reps? I went into 2 Cingular stores yesterday to ask a few questions, only to find out that I knew more than the people selling them!
Lol what did you ask them, Jay?
LMAO I HATE STUPID SALES REPS! I asked one at a AT&T Stand a long time ago if they had a tower sharing agreement with Sprint in Northern AZ and he responded, "Impossible. AT&T uses a 1900MHz network and Sprint at 800MHz network". I walked away without saying anything and busted out laughing. Even if he was correct with the network information, its not like he would have been right. Its a tower sharing agreement, not a roaming agreement
All I wanted to know is if I could get a second line added to my plan, but with a florida # for me to give to my grandfather. The guy said I could get a DC number - it wouldn't matter because its free M2M. I said that didn't matter. since I am giving the phone to my grandfather who lives in florida I wanted it to have a florida # so people in florida can call him w/o toll charges. It was a simple question I thought.
Working in the wireless industry I get to enjoy both sides...most of the people I work with are professionals and very knowledable...but every so often I'll go to the mall and can't resist walking into the local agent...It's pretty funny to hear things they will say. The real fun ones are the ones that sell a bunch of different carriers.
I had a great customer this week...they had a small business, but didn't want to switch (after acknowledging better coverage and products) the reason they didn't want to switch was because they had a "friend" with their existing carrier...plus they were under a contract and would have paid about $800 in ETF's.... What's the stupid part you ask?
Not only would they have better coverage...they would have saved $20,000 over a two year agreement... $20k is allot to pay for that friendship :loony:
I'd only stay if the friend was giving me an inside deal. If I can get better service for less elsewhere I'm gone.
hahahahahahah this threads great!
I just started at sprint but before that I worked for EBX (eb games) so I have a few from there Ill chip in..
-*me* How's it going? *cust* just lookin! *me* Well what are you looking for maybe I could help you or direct you? *cust* a game *what kind of game sir? We have alot of games... *cust* im just lookin
-*cust*Hey is this the same as EB games?
-*cust* Will this (EB) gift card work at EB games too?
-*cust* Can I use my Edge card here?
- *cust* I know you have the 360 can I get one? *me* sir did you pre-order your 360? *cust* Why does that matter? Its not even out yet, I want you to sell me one now.
- *me* Anything coming out that youd like to get your preorder in for? (customer looks over book) *cust* YEAH, gun but Ill wait until November 15, give it a week to die down...(released Nov 9th)
I have some more but I'm done for now:lmao: :lmao: :lmao: :lmao:
Read some of the posts right here.
Stupid people are right next to you, some are your friends.
Perhaps they will get that little mortar board hat from reading on this site.
Hey Joe, what do you think?
Okay, how about stupid upper management......
I need you to download the internet on this diskette.
LOL, that's one I haven't heard before.
LOL, how much porn did he want??? LOL :rotfl:
You're probably not too far off with that observation. One of comrads had the "honor" of visiting senior leaderships' homes to assist with PC issues. He often found whole directories of such material.
Now if they were smart they's keep it on a USB drive so its not there for everyone to see what a pervert they really were.:idea:
Most of those we all can relate to! Personally, the most annoying are the people you mentioned who come in with a phone they clearly broke themselves, or lie and say they don't know what happened to it when it's clearly been significantly water damaged, and want you to replace it no matter what conditions they originally agreed to, signing to decline insurance, and some people I've dealt with have had the phone a year already and get downright nasty if you don't just hand them a new one!
Or the people who want sales reps to somehow be able to answer every technical question they have as to why their phone is malfunctioning and not willing to work with you at all or wait for a tech to help them.
Also, I had one today who said he'd give $100 CASH (woooo, cash...tried to entice me by saying no checks, no credit card, straight cash!!) for a Lg vx9800 when he broke his other phone, didn't have insurance, and wasn't eligible for upgrade. Then gets angry when I say it isn't possible for a phone that retails at $469.99. You have got to be kidding me. :lmao:
wzmadia: Tell your customer to go to any store and see how much his $100 will get him even in a cordless phone.
Anyone have any customers come in lately thinking they can just get an extra free phone when they hear about a Buy One Get One deal and then get when you tell them they have to have them each on active lines, they can't just have any extra free one. ahhh.!
I think most of the confusion occurs because the customers don't understand that they've been given a handset at a great subsidy.
I work behind a wireless sales office, and I hear all the conversations...
The other day a guy came in with a smashed phone and asked for a new one:
Salesperson: What happened?
Guy: My buddy ran it over with a back-hoe.
Salesperson: Do you have insurance?
Guy: No, just gimme a new phone!
Salesperson: I'm sorry sir.........
Ok, I had a good one today.
"How are you doing today, ma'am?"
"Oh I'm fine, I'm just lookin' around. Do you have phones without contracts?"
"Well, we offer some prepaid phones on our TalkTracker service. There are no contracts on those, if that's what you mean."
"Well do you have to pay every month?"
"Yes, there's a monthly service charge based on the plan and number of minutes you have. But there is no contract term or credit check on them. Here, let me show you a brochure with some of the pricing details..."
"No, that's ok. That's the same thing as a contract." (continues looking at me with stupid grin on face, then says...) "Ok, well thaaaanks!" (and walks out of the store)
I think my brain shut down for a few minutes after that one. I felt really light-headed.
I have too many customer stories to begin posting. But upper management is where the fun usually happens. The boss walks in with his phone and tells me he wants a new one of the same exact phone, doesn't want this one repaired and to be sure of that he snaps it in half and hands it to me. He then said "do I make myself clear". I told him he was crystal but they stopped making Startac's a couple years ago. Now he constantly asks me if they started to carry the Startac again.
That is priceless...
I was just thinking... When my StarTac died and I wanted a new one just like it I couldn't do it 4 years ago. Nevermind now...
belive it or not, that happens a lot with me. what makes it worse is when they want to agure about it.
Thank god I don't work in a store. A lady stopped me at the hardware store, and seeing my marked truck, came up to me and said, "Can you look at my phone, it doesn't seem to be working." She hands me a Cingular phone and I say, "sorry, I work for US Cellular."
Her reply----"yeah, but you guys are the same company."
Oh yeah, I forgot about the big buyout.
Satellites is always a good one, or my favorite:
"Can't you guys just put up a tower over there?" Yep, I'll just go get one at Radio Shack and have in on air tomorrow.
Satellites are always classic, someone asked me when the next one was due to be launched over Rochester.
Yesterday a guy tried arguing that XM and cell signals are the samething...everytime he would go into his house, cell phone worked fine XM didnt...I wonder why.
You think that's bad, when I worked for Executive Support, a VP demanded I call Cingular and tell them he wants a tower in his upscale community. The rep said, you tell that VP that if he has an extra 200K hanging around, we'll be glad to help him.
Yeah, I used to get calls for CingularONE all the time when I worked for CellularONE. Good times... good times.
Me: "Sir, you've reached CellularONE. I'm showing that you have a Cingular number, may I give you their 800 number?"
Them: "No, I have service with CingularONE."
Me: "Sir, Cingular and CellularONE are separate companies. There's Cingular, there's CellularONE but there is no CingularONE."
Them: "I'll take that 800 number now."
I once had a guy who was driving and roaming on our network yell at me for thirty minutes after having dialed 611 while I tried to explain to him that he needed to contact Sprint, not CellularONE. He eventually said, "Well, I'm not paying your company any money!" To which I replied, "I know, you're not our customer."
This was back in the days before the automatic transfer to your home carrier. Good times... good times.