Stolen T-Mobile Phone Costs Family $5800+

Okay to let you know we are users just like you. But welcome to Wireless Advisor! I am sorry to hear about your problem.

I would first report the phones lost/stolen, then your service will be suspended so no more charges can be made to your account.

You need to also contact the fraud team at T-Mobile; just dial 1800-TMOBILE and follow the prompts. If no fraud prompt, just get customer service and ask fort he fraud department.

They should be able to work something out with you. Just let them look at your last 5 years of billing; and they should realise that you guys don't make international calls and realise it is fraud.

Let us know the outcome.

Best of luck,
GSM4ruralareas

 

As soon as you knew the phone was stolen you should have called CC at 1-800-937-8997. They would have suspended your number immediately or not made you responsible for any charges from that moment on. Not doing so you suffer the consequences. The fault is yours, but you might get some sympathy (no guarantees) by calling corporate in Bellevue, WA at 1-800-318-9270 or 425-378-4000.

 

Wow that is crazy really sorry to hear this.

 

If you reported it stolen, either to T-Mobile or to the local police, you should not be responsible for the charges. If you DID report it stolen and they're STILL trying to charge you, contact your local public utilities commission. The name varies by state -- in California, it's the California Public Utilities Commission (CPUC); in New York, the New York Public Service Commission (NYPSC); in Iowa, the Iowa Corporations Commission (ICC).

Be aware that you may be required to send a cheque to the commission: they will hear your case and if they decide for you, they return the cheque; if they decide against you, they forward the cheque to the provider and it is cashed.

As a last resort -- AFTER you have written letters (not e-mail, not phone calls, LETTERS, with a way to prove that they were received) and received an unacceptable (or no) response, AFTER you have written to Corporate, AFTER you have worked with the public-utilities commission in your state -- consider retaining legal counsel and filing a civil lawsuit in your jurisdiction.