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Sprint's homepage been down all week!

Discussion in 'Sprint Forum' started by Tony E!, May 15, 2009.

  1. Tony E!

    Tony E! Retired Mod
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    I've been replacing devices for our Techs, coordinators, and drivers here at work this past week, I usually do the swap on-line but this week i've had to call all week to do this due to Sprint's homepage being down, anyone else experiencing this in your area?
     
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  2. charlyee

    charlyee Ultimate Insanity
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    No problems in my area.


    EDIT: I jinxed it, I get the following error message now. :(

    "My Sprint is Temporarily Unavailable


    We’re dealing with a rare outage problem on My Sprint right now. We’ve got our best people working around the clock on the issue and hope to have it resolved very soon.

    We know this is a frustrating experience for you, and we apologize. To manage your account in the meantime, use your phone’s web browser or contact us as listed below:"
     
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    #2 charlyee, May 15, 2009
    Last edited: May 15, 2009
  3. Tony E!

    Tony E! Retired Mod
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    Just got off the phone with Sprint and the rep confirmed that it's down, i guess it's just in my area.
     
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  4. Yankees368

    Yankees368 Compulsive Signal Checker
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    No, it's not just you. The MySprint page has been down nationwide for several days now.
     
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  5. AnthroMatt

    AnthroMatt Big Meanie
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    Yup, it's been down nationwide since about noon (3pm eastern) Wednesday. The most irritating thing is the "temporarily unavailable" message. Sorry, but a 48 hour outage spanning three weekdays is not temporary in my book.

    Apparently, Sprint's web development team = lousy.
     
  6. larry

    larry Sprint loyalist and former mod
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    Yep still down for me as well.
     
  7. Yankees368

    Yankees368 Compulsive Signal Checker
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    Back up and running now
     
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  8. AnthroMatt

    AnthroMatt Big Meanie
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    Back down as soon as it was up. How embarrassing.
     
  9. rick681

    rick681 New Member

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    First they said they were updating to make it better. Now they say a power outage! I dont think they know.
     
  10. AnthroMatt

    AnthroMatt Big Meanie
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    Back up again (for now)
     
  11. Tony E!

    Tony E! Retired Mod
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    I got an e-mail from Sprint regarding last weeks site outage:

    Dear Sprint Customer:

    Last week we experienced a problem which caused certain account management functions on Sprint.com to be unavailable to our customers for nearly three days. During the outage, customers were still able to call Sprint's Care agents and receive service over the telephone, but I realize the website's unavailability may have been an inconvenience and I want to personally apologize for that. At no time was your personal or account information at risk.

    A rare combination of configuration issues on a set of servers that support our website caused the disruption. At Sprint, we take website availability seriously because it impacts the service we provide to you. Unfortunately, this particular problem was difficult to immediately diagnose and remedy. Our teams have worked around the clock and the website is back up and running normally again. Rest assured that we're taking actions to prevent a disruption like this from happening again.

    We realize Sprint.com is a vital piece of our relationship with you. You depend on it for checking usage, changing plans, paying your bill, and so much more. In fact, our focus every day is creating a website that makes your experience with Sprint the best it can possibly be.

    Maintaining your trust in Sprint.com is a top priority for Sprint. I'm confident we will rise to the challenge and I look forward to providing you a quality online experience for years to come.

    Sincerely,
    Mike Cooley
    Vice President, Sprint.com
     
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  12. AnthroMatt

    AnthroMatt Big Meanie
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    You beat me to it! I was just coming to post the same thing.

    Even though it is coming almost exactly 1 week after the site came back online, it is at least good to see that Sprint was willing to acknowledge the issue. :cool2:
     
  13. Kalimotxo

    Kalimotxo Bronze Senior Member
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    I got the same e-mail as well....
     

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