most companies extend contracts when changing plans. and if the people you knew got upset when that happened cause they didnt know......well they must be deaf. when you call in to change plans the rep plays a message that advises you your contract is being extended and to press a button to agree to it. the TREO pretty much does everything a palm does as well as a phone and is extremely popular. there are many simple phones on sprintpcs that are free with activaton. like the sanyo 4700, lg 1010, samsung n240, kyocera 1130 and 2255 and audiovox model. all these phones are $99 normally. not all phones are full of bells and whistles. you can even find great deals on phones like the sanyo 6200 for $99 w/o activation again another phone without bells and whistles and a normal grayscale screen. you should do a little research before you make statements like there are no reasonably priced phones cause you pay for all the extras. and at the end of a 2yr contract if you ask for tech. assurance you get $100 for a new phone. thus a free phone like verizons every 2. i do agree that their CS needs work and the network is growing out. in some markets it is excellent in others not at all. it is a company 6 years old building a 1900mhz network from scratch and they have one of the, if not the largest digital network out there. I respect that in a company. they have good buildout plans. the voice command feature is and has been available for a while now. it is not speculation.