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SprintPCS needs to get a clue!

Discussion in 'GENERAL Wireless Discussion' started by DebLyn, Jul 31, 2002.

  1. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    most companies extend contracts when changing plans. and if the people you knew got upset when that happened cause they didnt know......well they must be deaf. when you call in to change plans the rep plays a message that advises you your contract is being extended and to press a button to agree to it.

    the TREO pretty much does everything a palm does as well as a phone and is extremely popular.

    there are many simple phones on sprintpcs that are free with activaton. like the sanyo 4700, lg 1010, samsung n240, kyocera 1130 and 2255 and audiovox model. all these phones are $99 normally. not all phones are full of bells and whistles. you can even find great deals on phones like the sanyo 6200 for $99 w/o activation again another phone without bells and whistles and a normal grayscale screen. you should do a little research before you make statements like there are no reasonably priced phones cause you pay for all the extras. and at the end of a 2yr contract if you ask for tech. assurance you get $100 for a new phone. thus a free phone like verizons every 2.

    i do agree that their CS needs work and the network is growing out. in some markets it is excellent in others not at all. it is a company 6 years old building a 1900mhz network from scratch and they have one of the, if not the largest digital network out there. I respect that in a company. they have good buildout plans.

    the voice command feature is and has been available for a while now. it is not speculation.
     
  2. pfp

    pfp Senior Member
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    Idioteq, where in NJ are you from anyway?

    My biggest Sprint problems were in Camden County, by Philadelphia.


    I'll step up and say it, I wasn't totally accurate in everything I said. After my experience with Sprint, I have trouble hearing someone say how great and wonderful they are. And my feelings on a phone are, PRIMARILY, I want to be able to talk on it. Whether or not the technology is the same, I'm not going to agree that a service with which I get a signal is a dinosaur compared to one on which i do not.

    P
     
  3. larry

    larry Sprint loyalist and former mod
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    I'll say how great and wonderful they are for me here in Orange County, CA [​IMG]

    Remember Sprint is constantly improving service so areas that didn't work just 6 months ago might work now. An example of this is the I-10 between LA and Phoenix and also Santa Barbara.
     
  4. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    i live in passaic county north jersey [​IMG]
     
  5. bobolito

    bobolito Diamond Senior Member
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    Sprint also have the largest nationwide wireless network. Don't ask me why, but all by themselves Sprint could build more coverage in less time than all the current GSM carriers combined. However, this might soon change with all the GSM fever going on lately. In Central and South Jersey they are not so great whereas dinasours like TDMA Cingular and AT&T networks work like a charm. However, in North Jersey and NYC Sprint works much better. So, it's no secret they still have some catching up to do.
     
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  6. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    yes i do respect that about sprint and I hope they keep it up though it would be nice to have some mutual roaming agreements to fall back on. in todays competitive market it is tough to go solo. now if at&t had some brains and went straight to cdma2000 instead of gsm it could have provided a nice partner to roam with. oh well. a lot of big IF's
     
  7. ehcruzan

    ehcruzan Bronze Senior Member
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    I think AT&T had to make a choice between "better use of spectrum" and "global roaming capabilities". GSM's dominant global position is a huge factor to consider.
     
  8. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    how many people do you know that need and then can afford 'global roaming capabilities'? and for the small market that does the amount of money they would make off of them would quite be offset by using a technology that is more efficient of pricey badnwidth and that also works. wcdma is more buggy and more expensive then cdma2000 systems that are already up and running overseas.
     
  9. Guest

    Guest Guest

    I have been a Sprint PCS business customer (2-phones) for almost 3 years. I have found that I do not have technical probles, but that their customer service is deteriorating. There is now no way at all to reach a customer service rep.

    When I tried to change my service no one understood the email capabilities of the Trea device.

    I will file a complaint with the FCC for bad service and begin to look for an alternative.
     
  10. larry

    larry Sprint loyalist and former mod
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    No way to reach a service rep?? Not true at all. Customer service will be improving very soon though.
     
  11. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    i had a few customers this week come and tell me there was no way to reach a live rep. i simply grabbed their phones, dialed *2 and either said representative twice or dialed 0 twice and got put in line for a live rep. it is not that hard a concept. the claire menu is being overhauled in november btw
     
  12. SPRINTPCSGUY2002

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    If you actually listened to all of *4 it says Minutes of use may not be acurate if you subscribe to such plans as Add-a-Phone, Wireless Web, Shared Minutes, etc...Best way to keep track of your minutes is YOURSELF! Just Remember to round up.
     
  13. SPRINTPCSGUY2002

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    Its a simple change. call Customer Care, and ask them to change the way the name appears on Caller ID, you could also refer it to them as "Swap Authorized User"
     
  14. JBird

    JBird Junior Member
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    PLEASE don't tell me you honestly believe Cingular has better C.S. then Sprint! Cingular is PacBell with a new name. HORRIBLE doesn't even begin to describe their support. I know plenty of people who work for SBC. Maybe you've gotten lucky with any CS calls you've made to Cingular, but ugggh just thinking about them makes me shiver.

    Not to say Sprint is much (if any) better
    a phone company is a phone company if you ask me...
     
  15. jmccrane

    jmccrane Bronze Senior Member
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    Ummm, actually Cingular is a lot of things with a new name. They consolidated all their CS people into one call center somewhere out in the Midwest. They used to have a center for the Philly customers around Philly, but that is now gone...so no more local people to help us out. [​IMG]

    Thinking about Sprint's new plans....could change....
     
  16. bobolito

    bobolito Diamond Senior Member
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    Cingular CS has answered calls in less than 2 minutes every time I've called so for me it is very easy to reach a live person. Can Sprint do the same?
     
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  17. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    not yet i dont think bobo---sprint is workin on it though.

    you know. we should have CS races...........all of us press 611 or *2 or whatever at the same time and see who gets a live rep first. last man standing buys the drinks.
     
  18. jmccrane

    jmccrane Bronze Senior Member
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    Cingular CS used to be instant for me...now it's anywhere between instant and 10 minutes depending on when I call. Like I said before, I kinda wish they didn't consolidate all the CS people. The way Sprint is going, I bet they'd beat my CS people within the next month or 2.
     
  19. SPRINTPCSGUY2002

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    When you reach Claire say "WIRELESS WEB" she will route you directly to a Wireless Web Specialist. who are TRAINED for wireless web, and email problems.. Everyone wants to cry to the FCC, like they will ACTUALLY do something! They will just note it and send you on your unsatisfied way!
     
  20. sunmoonstars

    sunmoonstars New Member

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    I also have been with Sprint for about 2 yrs now and am not satisfied. I have had them shut my phone off several times for reasons which do not make sense. Once I tried using the SpeedPay and I guess I must have entered a digit in wrong b/c the next day my phone was shut off ( mind you my bill was not past due the date the payment was originally made). I think that I should have at least gotten a call telling me that the payment did not go through but no they just shut me off. Also have dealt with rude people. Dropped calls, no service, crappy reception, you name it. I'm primarily located in Tampa FL so I should not have these problems yet they persist. Hell, sometimes my phone will not even ring and send the caller straight to voice mail. I also hate the fact that they charge you when you make payments through a telephone operator and when you go into the Sprint store. What company charges you to make payments when you are at their store????? Come on now. Sprint just isn't user friendly. I'm switching as soon as my contract is up.
    [​IMG]
     
  21. Guest

    Guest Guest

    I have a newly developed disdain for SprintPCS and their bullshit customer service. I have only been a customer since August of this year and have had numerous problems from rude employees to unwarranted roaming charges. I just received a bill that was three times the agreed amount ($34/mo). I was charged $38 for a 50 minute conversation that I supposedly had while roaming. I was sitting on my couch when I had that entire conversation! I remember hanging up the phone and realizing that it had been roaming inside my apartment. Furthermore, my phone radomly roams around my neighborhood and school, all within the same town. I actually bought my phone and plan at school and yet it roams in areas of the campus. Now I see how Sprint makes their money. Well they can say goodbye to my business, there are plenty of companies out there with integrity who are thankful to have their customers.
     
  22. larry

    larry Sprint loyalist and former mod
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    If you keep your phone set to "Sprint PCS" only mode you will avoid roaming charges. If your phone can't pick up a decent Sprint signal then you should have probably cancelled service within the 14 days.
     
  23. Fatkid

    Fatkid New Member

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    Ok, the verdict is in... SprintPCS is not the best or worst provider out there. I was a Voicestream customer for 2+ years. I am now a fairly new Sprint customer. So far Sprint has been pretty "run of the mill." I had not experienced any major problems until today. I recently moved from Utah, (Thank GOD!!) to Wichita and needed to switch my home calling area. I called C/S and was told that I had to go into a Sprint store. I located a store across town, hey still new to the area, and proceeded to drive over. After speaking to the inatentave sales associate, he explained that I needed to call C/S and have them do it. I have had several one-sided conversations with Claire, many of which contained obscenities. I have found Claire the weak point in the C/S aspect of Sprint. I learned after many prior unsuccessful calls, that if you speak "representative" twice Claire obeys and finds you an interactive person. The person Claire found me could not seem to understand just what I wanted to do. I had to explain that I moved and wanted a local number 3 times before the C/S rep. got it. She then placed me on hold for a total of 45 minutes to change a phone number. At least she gave me 100 bonus minutes for the inconvience. This redeeming quality, the ability to give me free stuff, was her only saving grace.

    The job I set out to do today was successful and I got some free minutes for the 2.5 hours I spent. I can now make calls to myself and not pay long distance. So besides the average C/S and some odd fees, now removed, I'd say that SprintPCS is Ok. I had better C/S with Voicestream but I'd say that the actual service from Sprint is better. Besides, with Voicestream there was no ability to roam on analog networks. I like the fact that Sprint does have many agreements with other carriers and I seem to have neraly seamless coverage, something Voicestream (T-Moblie) only wishes for.

    Now my wishes: Sprint could offer more competitive rate plans, Sprint could go to a weekday/weekend format (instead of the day/night), Sprint could completly do away with Claire (I don't think anyone would miss her) and go to a human based C/S center, and Sprint could obviously work on its customer retention/acquisition areas.

    Like I said, "run of the mill" nothing special yet. But one could always hope.
    P
     
  24. JBird

    JBird Junior Member
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    More competitive? I was unaware that any other provider in the USA had better rates. A weekday/weekend format? You mean like T-Mobile where you only get unlimited minutes on the weekend, where sprint gives you all night and all weekend. I'll agree with you on they need CS restructing. But as far as plans go, NOBODY is touching Sprint, I love my 2,000 anytime plan for 80 bucks a month.
     
  25. Bradmofo

    Bradmofo New Member

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    Mr Bundy,

    I live in North Dakota and in our area, Sprint PCS is by far the worst carrier. Why do I feel this way?

    1) The coverage area is by far the most limited. I am roaming in most areas in North Dakota while Cellular One and Verizon offer much more complete coverage. Not only can I not use a Sprint phone in Bismarck ND (the capital), I would have difficulty using one in my house! I have a brother in law that has Sprint, a father in law that has Verizon, and I have Cellular One. In the lower level of my home, the LG Sprint phone intermittantly goes in and out of service while my Motorola 270 and my father in laws Nokia 5185 have full bars. And no, I do not live in a rural area!! For me personally, Sprint would not work.

    2) Minutes! Not only does Sprint offer you less anytime minutes than Cellular One, they start their evening minutes at 9:00 pm as opposed to 8:00 pm. While Sprint and Verizon offer similar amounts of anytime minutes, I'd have to give Verizon an edge with their mobile to mobile deal. While we are enamored by gimmicks, minutes are the reason we buy phones you know!! For me personally, Sprint does not meet my needs in terms of minutes.

    3) Phone pricing!! Sprint by far has the most expensive phones in the business!! While I do like some of the neat gadgets, I am not willing to spend $300 for a phone that takes marginal quality digital pictures when I can get a great cell phone and a great digital camera for the same price or less. By comparison, I bought my Motorola 270c Timeport for $39.99 and it has everything I need; 2-way speaker phone, voice activated dialing, recordable voice memo's, datebook, WAP web browser, SMS, Bluetooth technology, and a giant display. For me personally, my $40 Motorola phone with Cellular One service is by far a better value than Sprint.

    4) Customer service. Sprint only has 1 corporate store in our area so it would be a hassle to take a long trip to the store. By comparison, Verizon has a corporate store close to my house and Cellular One has a bunch of stores so it's most convienient for me to visit them. I personally have only had a couple of situations in 4 years in which I have had to call them so I can't complain. My father in law has been happy with the Verizon customer service and I know little or nothing about Sprint Customer service...except for the negative posts on this thread.

    As far as technology goes, I wouldn't say that Sprint is light years ahead. They are willing to spend the dough on the expensive phones with the neat gimmicks. In a few years when the prices of those phones drop like wireless stock prices, the phones will be in everyones stores at much cheaper prices. That's when I'll be buying one! Color games are cool but they drain your battery and I have a Playstaton 2!

    Honestly, the only positive thing I can say about Sprint is their credit department. They will let anyone get a phone!! If I had bad credit and I was poor, I still wouldn't go with Sprint because not only do you need to pay an outragous price for a phone, but you need to pay the activaton fee, and the 1st month of service in advance. That can be a real expensive ordeal especially if your looking for a family plan!

    For me personally
    1)Cellular One
    2)Verizon
    3)Sprint

    There is no Cingular or ATT so they are not in this discussion.

    Everything I say applies to my area and is not meant to be negative. Actually, I am trying to be negative and subjective so don't take me too seriously! I have the soul of a clown!!
     
  26. larry

    larry Sprint loyalist and former mod
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    In all fairness to Sprint they are a newcomer in North Dakota. The markets are also run by an affiliate. Of course they're not going to be as good of choice there when the cellular carriers have had years to build out their networks.
     
  27. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    as far as phone prices i have no idea what you are talking about. sprint's handset prices are actually very competitive. take a look at verizon's prices on non new activation phones and then sprints. and on top of sprint's lower prices existing customers for 9 months can get the same rebates as new ones.

    and as far as mobile to mobile minutes sprintpcs gives u UNLIMITEd pcs to pcs for $5/month. show me how verizon tops that.

    as far as coverage goes i agree north dakota isnt a great market. sprintpcs covers people first then cows later. it is just the only financially feasible way to do it unfortunately so the more rural you get the longer it will take for coverage to appear.
     
  28. Guest

    Guest Guest

    One of the primary reasons AT&T decided to take the GSM/GPRS/EDGE/WCDMA was the economy of scale. With the global dominane of GSM, the network infrastruture can be purchased at a much lower cost than CDMA infrastruture. Your statement is accurate in that not many people need global roaming capabilities, however the ones who do are usually higher paying, loyal customers which is what every carrier wants. Also, CDMA is a great technology, but GSM is also a great technology with most of the worlds' wireless carriers using it.
     
  29. Gman

    Gman Senior Member
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    It may be true that globally roaming customers are higher paying, loyal customers but there are not nearly enough of them to support the economics of a network. The bread and butter of any provider is the mid level customer that most likely rarely ,if ever, needs to use the phone outside of the U.S.

    G.
     
  30. tylerdurden

    tylerdurden Senior Member
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    Yes, the mid-level customers pay for most of the network overhead, but the profit margin on the high end customers is MUCH higher.
     

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