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Sprint retained me as a customer :)

Discussion in 'Sprint Forum' started by mikeandike, May 14, 2007.

  1. mikeandike

    mikeandike New Member

    Joined:
    Mar 8, 2007
    Messages:
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    My Phone:
    Samsung
    Wireless Provider(s):
    Sprint
    Hi everyone, I just figured I'd pass on my story on how Sprint got to retain my as a customer by giving me an awesome deal.

    I'm a Sprint customer already, and I had looked into getting the SERO plan (x2, one for me, one for my wife), but after doing some research into it, I realized just how hard it is (annoying) to keep your phone number under SERO. So I opted for the regular family plan.

    Here's the story:

    My 800-minute family plan's contract expired today, so I figured I'd call around and see what others are offering, as well as see what Sprint would offer to keep me as a customer. I told Sprint that we don't really ever use the full 800 minutes on our plan, so we chose a 700-minute plan that offers free mobile-to-mobile, nights starting at 7, free roaming, etc. for $70/month (we're currently paying $80). The customer service rep told me that if I stayed on with Sprint, they would offer me a $150 rebate for each phone on my plan (2 phones) to upgrade the phone. Additionally, I'd have a choice of either 10% off my bill for the next two years, or a $100 statement credit for EACH phone ($200). If my plan was only going to be $70 a month, I figured it only made sense to choose the $200 statement credit.

    I knew that I probably wouldn't be able to beat that deal, but I went ahead and called around anyway. The most comparable plan I could find was with T-Mobile, which offered a family 700-minute MyFaves plan for $70 plus free phones. Sprint definitely had the best deal, so I called them back.

    The problem was that the $150 rebate for each phone only applied to the original retail price. For example, one phone I was interested in, the Katana, retails for $249.99. So it would still cost me $100 for the phone (and I needed two of them). However, if you try to buy the phone as a new customer, there is a $170 instant savings plus a $50 mail in rebate, bringing the price down to $30. I explained to the customer service rep that it makes no sense that they're trying to keep me as a customer but still trying to make me pay more money for a new phone. It would just make sense for me to start up a whole new plan just so that I can get the discounted phones. The guy agreed with me, but said there wasn't anything he could do about it.

    At this point, I asked to speak to the retention department. After transferring me to them, I was on the phone with an absolutely delightful person who was interested in hearing my issue and willing to work with me. I explained my problem with the $150 rebate that didn't do me any good and told her that T-Mobile is offering a very comparable plan to what I need and giving me free phones. So first, she told me that my $200 credit towards my statement could be used towards equipment. I told her that that just evens out the free phones situation, because now I'm getting free phones, but T-mobile has a better plan (same amount of minutes, but it includes MyFaves, and now I'm not really getting any perks for staying on with Sprint. She spoke to her supervisor for a few minutes, and when she came back on the phone, she said she could add an additional $100 rebate for each phone ($250 per phone). Sweet! So I went ahead and ordered two Katana phones (pink and blue), getting them for free. I asked about activation fees, and she said she'd waive them. Good deal. As she was gathering all my information, I casually asked her if text messaging was included in my plan. She said no. I replied that I was just wondering because it seems to be the latest fad, and while I have no experience with it (I really don't), I was just curious about it. Right away, she offered me 100 free text message per month. That absolutely sealed the deal.

    So in summary, I'm paying $10 less per month by switching over to a new plan, I got two free phones, 100 free text messages per month, a $200 statement credit (which means my next three months will be free), free mobile to mobile, nights starting at 7, free roaming, free nationwide calling, and waived activation fees.
     
  2. Kalimotxo

    Kalimotxo Bronze Senior Member
    Senior Member

    Joined:
    Dec 8, 2004
    Messages:
    1,180
    Cell Tower Picture Gallery:
    6
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    14
    Location:
    USA
    My Phone:
    The latest and greatest.
    Wireless Provider(s):
    All of them.
    Good Job! That's one thing I absolutely love about companies other than Cingular or VZW ... they are always willing to bend a little to keep a customer happy.
     
  3. Andy

    Andy Diamond Senior Member
    Senior Member

    Joined:
    May 25, 2003
    Messages:
    10,281
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    My Phone:
    HTC Thunderbolt
    Wireless Provider(s):
    VZW, Vodafone D2, Solomo, Swisscom Mobile
    Agreed- Verizon and Cingular would never offer you anything like this- I know when I canceled my Sprint a few years ago they offered me the farm. :D
     
  4. PCSuser

    PCSuser Senior Member
    Senior Member

    Joined:
    Dec 14, 2006
    Messages:
    317
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    Location:
    Southern US; Born a Brit!
    My Phone:
    PPC-6700 w/ WM6
    Wireless Provider(s):
    Sprint PCS - happily holding crystal clear calls!
    Well... I have the 1400 minute FamilyTalk national plan with 3 lines on Cingular.

    I told them I was going to cancel and go to Sprint (because of all the goodies they give). And guess what Cingular did for me...

    They gave me two free Razr V3is on each my line (which is an add-a-line) and the primary, 200 bonus minutes on the other secondary (re-occuring monthly), 900 bonus rollover minutes, and free/unlimited internet on my line and the primary line.

    And best of all we didn't even have to renew our contracts!

    So no, you can not say Cingular would never do that - because they just out did Sprint by giving us all of that AND not having us renew our contracts.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. Kalimotxo

    Kalimotxo Bronze Senior Member
    Senior Member

    Joined:
    Dec 8, 2004
    Messages:
    1,180
    Cell Tower Picture Gallery:
    6
    Likes Received:
    14
    Location:
    USA
    My Phone:
    The latest and greatest.
    Wireless Provider(s):
    All of them.
    Wow, that's great. So basically anyone OTHER than verizon ;)
     

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