Sprint to offer wireless service-level guarantees to business customers from RCR Wireless News by Dan Meyer Aug. 09, 2004 1:07 PM EST Sprint Corp. said it will begin offering business customers industry-first network-wide service level agreements for wireless service that will provide 10-percent service credits if Sprint PCS wireless service does not meet certain performance criteria. The SLAs are available to businesses with corporate-sponsored wireless subscribers and include voice service reliability based on measured dropped calls, blocked calls and network voice availability. The SLA criteria include less than 2 percent voice blocks, less than 2 percent voice call drops and 99.9 percent wireless network voice availability. “Wireless services are an essential part of doing business, and our customers demand commitments that their service will be available when they need it,” said Kathy Walker, executive vice president of network services at Sprint. “Our wireless network has a proven track record, and Sprint can deliver on this promise for our customers.” Sprint added that the SLAs will include exceptions for certain circumstances, including natural disasters, and the agreements will only be valid for calls placed on the carrier’s digital network.