Hello, my name is Jerry and I would like to share my Sprint/Nextel experience with you that I have had over the last 5 years in the hope that you will understand what you are getting in to when considering Sprint as your cellular provider. I would like to start off with my first experience almost 5 years ago, I entered a Sprint store in Redmond, WA (Overlake Plaza) and found a phone that I really liked, the customer service rep at the store was more than happy to tell me about Plan ‘A’ and Plan ‘B’ and explain the differences. At this point I felt they were doing a good job and wanted to proceed, they signed me up for the plan and told me it would be $39 a month and that would be reflected on my bill. At the end of the month I received a $49 bill instead? I went back to the store and then the lady told me about the monthly this and monthly that and was very educated in what these fee’s were. Why on earth did she not tell me about them when I asked about my monthly bill? I’ll tell you why, because I told her that I could not spend more than $39 a month at the time so like any used dealership she cooked the numbers to make buy. When I told her I wanted to get it down to $39 she said I was already on the base plan and there was nothing they could do. This was strike one against Sprint and really put a bad taste in my mouth moving forward. At this point I would just say that I was annoyed at most. The second incident that I had with Sprint involved getting my wife added to my plan, we went in to a store in Lynwood, WA because we both wanted the new PPC-6700 smart phone, it took 3 hours of us to get the store to give us both the phone with the deal pricing since we were renewing a contract. He then claimed he could not do it and then all of the sudden he was able to do it hours later? Can you say used car dealership, at the point I told him I did not want to change my plan I just wanted to add my wife too it and get the new phones and renew the contract (because it was required). After having the phones for a month everything seemed fine, that is until I received a $100 phone bill? Again I called sprint (average wait time 15 – 20 minutes to talk to someone, sometimes more than an hour) and was not able to get assistance so I sent email though there website instead, after 2 days I received a response from Sprint that reads. At this point I was pretty aggravated but at least they were able to correct the mistake and I didn’t have to pay the $100 bill. Accept guess what happened, the very next month I was billed again $25 more dollars for the vision pack after they assured that it was cancelled? This time I had to go in to a Sprint store in Redmond Town Center, WA to get this issue resolved and the credit applied twice. This is absolutely insane, the customer service reps lie though their teeth! Finally this was sorted out and I was able to move on with my life but realize that at this point I have spent well over days trying to sort out these problems and beyond simply fixing the problem Sprint doesn’t give me any free months or credit to help offset the pain and frustration they have caused me. The third incident I had with Sprint was much harder to solve and cost me weeks to sort out and risked my status on eBay. Remember how I said I got the PPC-6700 phone? Well I used to have a Hitachi H1000 phone which sat in the closet for a month and I decided to sell it on eBay. Someone on eBay purchased the phone and took delivery of it and then claimed they did not receive the phone and I was in a battle with PayPal for the following month because the person signed for delivery via UPS. That is not the point, the point is I contacted Sprint and retrieve the ESN number from the phone so that I could report it stolen and this is the reply I got. I then sent them a reply saying the phone was stolen and asked them to flag that ESN so that the phone could be recovered if someone activated it. This is the reply I received.