So my phone does not work (cannot place calls or SMS) in one location in Mesa, despite having a nice, strong signal. The network was tested, and all is fine, so I was told to bring my phone in for testing. I did this, and it passed all tests. One problem: when they returned my BB to me, it no longer got EVDO service, only 1X. So I take it to a different store, they try to test it, and cannot even get their tests to run. I have full insurance, which I though meant I got an on-the-spot replacement for warranty issues, but apparently not. So in about 5 days I should get another BB. So because I complained about my phone not working in one location near my office, I have spent abnout 4-5 hours on the phone and another 2 in the Sprint stores. All I got out of it was Sprint breaking my phone, and a refurb in the mail to replace it. Now I get to reinstall all my apps once my new device arrives, not to mention needing to send emails or make calls to various software vendors to have my licenses transferred to my new PIN. Grrrr...what a pain! I am so pissed. Next time I should just keep my mouth shut and accept the poor service I guess.