So my phone does not work (cannot place calls or SMS) in one location in Mesa, despite having a nice, strong signal. The network was tested, and all is fine, so I was told to bring my phone in for testing. I did this, and it passed all tests. One problem: when they returned my BB to me, it no longer got EVDO service, only 1X. So I take it to a different store, they try to test it, and cannot even get their tests to run. I have full insurance, which I though meant I got an on-the-spot replacement for warranty issues, but apparently not. So in about 5 days I should get another BB. So because I complained about my phone not working in one location near my office, I have spent abnout 4-5 hours on the phone and another 2 in the Sprint stores. All I got out of it was Sprint breaking my phone, and a refurb in the mail to replace it. Now I get to reinstall all my apps once my new device arrives, not to mention needing to send emails or make calls to various software vendors to have my licenses transferred to my new PIN. Grrrr...what a pain! I am so pissed. Next time I should just keep my mouth shut and accept the poor service I guess.
Sprint does have (or used to) a place on their website where you could request a tower in your area. Can anyone find this? I am looking...
Wow, that really stinks Matt, I wonder what caused this to happen in the 1 location only. Hopefully you will get your replacement quicker then 5 days & I would call CS Monday to complain about the 1st store & what happened.
I wonder if that would even do any good and if Customer Service would even be able to either file a complain or even care enough to bother saying anything but sorry.
I guess if anything it could make Matt feel better, even if they actually don't care, which is really sad when you think about it.
Lol, unless he has to wait on hold for half an hour and then talk to someone in Customer Service who doesn't know anything, lol. It is sad that they don't care, but I have noticed unless you go much, much higher up with your complaint, a national company does not care about local issues like these. Maybe, and hopefully, Matt's experiences are different.
Yeah, I will be calling. I will call the store, customer service, and probably write a letter to corporate.
You know I there are numbers on sprintusers that will get you through to customer service right away.
Sorry to hear about your troubles Matt. With Sprint phone swaps can go perfect or terribly wrong, their is no gray area with swaps. Hopefully CS or Corp. will send you out a new phone.
Actually it wasn't quite like that. It was more like Sprint requesting land/building owners who are willing to lease land to Sprint for a possible tower. It has nothing to do with customers wanting better cell service. Even if Sprint was interested in the location it could take years before anything happens and is still a long shot to happen.
That isn't just Sprint, though, people probably have similar situations with all carriers. Writing a letter to corporate is a good thing, since it will probably result in a review of procedures, perhaps to streamline things... that's if people take notice. Still, sending a letter or e-mailing customer service via a website is usually the best way to go, I've found. Sorry that had to happen to you, Matt. (Even if you do own a Blackberry, meaning you're giving money to that hockey-team-stealing Jim Ballsillie. )
those numbers that have no wait times are slowly not working anymore.......some just give you these weird busy signals.........some of them arent even owned by Sprint anymore....... i wanna say it was in the tech support part of the page cuz i do remember that site...........but if i remember correctly it was more of a coverage trouble ticket page........
