I guess this is as much a 'rant' as anything else. If I can help even one person avoid the customer service Hell that is Sprint PCS, it will be worth it. I'm not complaining here about the voice service. The fact that I could not make a 10 minute call without losing the signal, and that my Wife, who is required by her employer to use Sprint, has the same problem in the same location, that is not today's issue. I'm not complaining about how I can sit at my desk and call the Sprint phone, hear 4-5 rings on the landline before it goes to voicemail, and the Sprint phone, showing a full-strength signal, sits there dead silent. My record is eight tries before a call went through to the phone. I'm not complaining about the 'Vision' service that made you wait for minutes on end before getting a variety of network errors. I'm not complaining about the 'Shortmail' system. The only thing short about it is your odds of getting a message through. I'm not complaining about their warranty service that sent two replacement phones, each with physical defects making them unuseable as received. What I am complaining about is their customer service people. In the 6 months that I had Sprint service, I had the pleasure(?) of talking with literally dozens of customer service agents, tech support people and a few supervisors. I have come to find that less than 50% of the CS agents actually made notes of the conversation, and 50% of the 1/2 that made notes didn't accurately note the situation. The supervisors for the most part take a tone that, of course, the customer is making it all up, even when dates, times and names are offered. Am I hard to deal with? I can only offer that I have service with Verizon, Nextel, AT&T and Globalstar and have nothing bad to say about any of them. And I still have an interest in having a Sprint phone that works. But that is apparently not possible. Or, as one Sprint customer service person told me, 'Sir, you are asking too much. You are going to have dropped calls with any cellular carrier." Thank you for allowing me to vent.