To get a LIVE CUSTOMER SERVICE REP via Chat. They hid it well, but its there! Follow these steps: 1. Go to Welcome to Sprint - Cell Phones, Mobile Phones, Plans for Personal and Business Wireless 2. Without typing anything into the MySprint Sign in hit the "Go" button (leaving fields blank) 3. This will bring you to an error page saying to "Please Check Your Information" for signing onto MySprint (will ask to sign on again - don't do it) 4. Rather, look to the left of "Sign On to My Sprint" there should be a "Got a question? Click to Chat." button. 5. Click that button 6. Fill out required information then hit "Click to Begin Chatting" Here you can get Sprint Customer Service via Online Chat! DIRECT LINK TO PAGE: https://sso.sprintpcs.com/sso/SignOn.do Let me know how it works out for you. It's worked for me so far.