Sprint customer satisfaction keeps dropping

With all of the negative news reports about Sprint lately, this doesn't come as a surprise, but it would be nice if the media would let Sprint make an attempt to fix things instead of fixating on EVERY little thing they do wrong.

I have no beef with Sprint since I've never had them, but this constant anti-Sprint sentiment is getting old really fast. We know they're having problems already.

 

1.1 customers? How did they do that? Did they take a second customer and shed 1/10th of it?

 

That could explain why customer satisfaction is dropping so badly :lmao:

 

looks like the editor wasn't paying attention on that one :biggrin:

 

Ah, that's good.
I wonder if customers are having to "Sprint" to keep up with their phone bills...

 

well i just got a sprint phone, since they stuck up a tower near my house. what i hated about sprint was lack of decent phones and spotty coverage and sprint always trying to steal your money. i got stuck with a sanyo scp-3200, they wont let me use my old verizon phone because "its not a sprint phone" well its still better than nothing


i miss verizon analog

 

Yeah this is the nature of CDMA. Although sometimes you can makes CDMA phones work with other CDMA carriers. You know though it would not have worked anyways Verizon and Sprint phones are on different platforms as far as Verizon uses Brew and Sprint uses Java. Just wondering why didnt you get Verizon do they not have CDMA there?

 

Yeah each CDMA carrier designs their phones software a little differently and so they are not compatible between each other. Even if the CDMA carriers would allow for inter-carrier handset use there would still be a need to re-flash firmware and PRL's and that's a lot of trouble to go through.

 

You'd think that after having this reputation for sh*tty customer service for a while they would eventually do someting about it........

Down goes the SS Sprint.

 

im with you Mike. Im growing tired of bashing Sprint. it almost seems like a waste of discussion and news. if they get better or not, im not concerned either, but lets just move on already. Hopefully the media will realize the same.

 

It seems to be endless. Every day there are different news reports on Sprint, whether it's a service issue, customer loss, bad customer service, or something else, most of it is redundant. Enough already...

 

Yes these things are getting old and redundant. How many times do we have to hear the same thing?

 

7,894,567,310,906,302 times

 

Answer: Until it gets better.

 

Wow, were closing in on 8 Quadrillion!

 

well i was using a phone that predated v-cast and power vision. i just wanted it to work for voice only, all they have to do is reprogram the nam and add the esn to there database. i even saw the reprograming cable for my old phone on there table. technally there is cdma on the coverage map of verizon, but im at the bottom of a 300ft hill! there just happens to be a sprint tower closer to my house.

 

until the big wigs at sprint get the hint and actually do somethingabout it. All this talk from dan Hesse about improving sprint is just that...talk. Dan Hesse was brought in to take sprint nextel back to its core business. And that's CDMA cell service, sorry nextel users. But selling nextel was one of the reasons dan was hired for.

 

So you don't think there have already been some improvements done by Hesse? I sure do but the problem is there's so much negative perception out there that any positive changes being made will go unnoticed for a while.

 

I agree! :thumb:

 

Larry-I think this would be a good time to say what Hesse has done! So we can use this for a reference.

 

Improved customer service by making changes in policies that help resolve problems faster. Already there's a lot fewer "Sprint customer service sucks" threads on all of the forums.

 

Taking bad press out of the equation. What is the next largest reason people are leaving Sprint in record numbers?? I would just like to see other "core" reasons.

 

I'm betting the changes Hesse is making will take some time to show true effects. Sprint had a couple of years to let ship sink before directives were put in place to deal with the problems.

 

Bad publicity and negative perception are the reasons.

 

Whether asked for or not this is my opinion on Sprint and why they are in the position they are in right now. I think the lack of integration really is a huge problem. I mean I think if they want to get things really together Customer Service needs to be able to multitask instead of small single departments. Someone calls and asks for something and at times you are transfered 4 times to get something taken care of. True things might be a tad better but still this happens way to often.

I understand there are still 2 billing systems and that may limit CSR;s but they should be able to access both. Also they from what I read are still giving away the farm they cant do this cause if something is given then later taken away people will be upset and leave.

True they might not be profitable but isn't word of mouth profitable?? Anyways these are just my thoughts take them or leave them.

I understand things take time but I really hope they dont take much longer cause honestly things are getting pretty bad. I just go by the numbers and what I see. But in the long run of things if a company works for somone and they don't have problems then there is really nothing to worry about.

 

most people i know leaving sprint is bc of coverage reasons.

 

See I can really never see that being the problem unless M2M is the reason with Sprints roaming you should not really have any issues.

 

That might be the case in some areas but it is a very small problem overall for Sprint. Sprint's CDMA network is performing at it's all time best levels right now and with the added roaming agreements they have just as much coverage or more than anyone else. Capacity is also a strong point for Sprint. With the recent loss of customers the network is getting less use and as a result plenty of capacity to go around which helps both voice and data.

 

I cannot agree with that Sprint is doing it's best... JD Power believes than can do better, but they wont. Sprint could make some very simple tower upgrades such as raising their array, tweeking some rulal towers, and adding a side by side CDMA backup unit for times in major metro areas that capacity gets maxed out so callers wont hear " We ar sorry but all circuits are busy, please try your call again " If they made some simple & inexpensive enhancements along with adding roaming agreements they would regain a vast majority of there lost customers.... They have the ability, but do they have the brains ? We will see....