So after being with Sprint for 2 years I recently renewed my Sprint contract. They said my service would stay the same, even though I had been given a new device(the 3g/4g Overdrive by Sierra Wireless). for free with a new two year contract. Which eventually they tried to bill me for the device. Which was another nightmare. This device shorted out, and I was not even given a replacement when I brought it to the store..no internet for 5 days waiting for the new one to be shipped in. So after several calls to sprint I am told that 6 days into my new contract they switched my plan. capping my 3g service at 5gigs. Even though when I renewed they specifically told me that my plan and bill would stay the same due to the fact that the market I am in is not 4g capable. I was told I would be grandfathered in a unique retention group. So two nights ago my service is shut off I call Sprint and they tell me I have a bill for 325.00 and they shut off my service. Now they are telling me my old plan is no longer available. I asked the rep from Sprint if he was serious. I said out of Sprints 33 million customers nationwide, that there was no one else on the plan I had. He said he would escalate my call to a supervisor but nothing would change regardless. Sprint is guilty of bait and switch....I have documented all my calls. This is not over. I am very unhappy. I will blog this experiences in full detail to the world on every website and forum I can if Sprint does not resolve this issue WITH WHAT I WAS PROMISED. not there stupid guarantee or free BS policy! The rep. Reuben I talked to said he would cancel my contract and waive all fees. That is not what I wanted. Sprint has inconvenienced my life. Hours upon hours wasted trying to get resolution.