We do have the facts. MissDiva doesn't deny she's been calling which is what Sprint accuses her of. MissDiva points out its billing issues and shows stuff that proves that. We can sit here and make that judgement call, we have enough information to do that. Also, she was supposed to get her call back from ES, it never came...she had to call again. That tells you a lot. Sprint is in damage control right now because they screwed up and they know it. Its not just MissDiva and a couple others, there are the ones with letters that don't come to these forums too. There are all the people who wonder if they will get the letter too because maybe they called just 1 call too many for whatever reason. This idea to save money was poorly thought out and implemented which is causing good customers to get that letter with Sprint telling them 'oh well'. So everyone/anyone has a right to help MissDiva in this situation.